Phone Service: Microsoft Teams - Internal calls that route through a Call Queue are failing - mccoyb

Partial Outage

Start Date: 2021-04-05 08:00:00

Updates & Comments

There have been several reports of calls dropping when routed through a Teams Call Queue. ITIC has been investigating the issue. We are currently working with our vendor on a fix.

Impact: Major for specific business units leveraging Teams Call Queues.

Affected Applications: Microsoft Teams Call Queues

Scheduled Maintenance

Banner Production Financial Aid Upgrades

Sunday 25th April 2021 08:00 AM

Purpose: Financial Aid upgrades to allow for processing 21/22 aid year.

Impact: Prerequisites for Financial Aid upgrade require several Student module upgrades and patches as well as a new version of Banner Admin Pages.

Affected: All Banner users.

Posted On: Wednesday 21st April 2021 09:35 AM