There have been several reports of calls dropping when routed through a Teams Call Queue. ITIC has been investigating the issue. We are currently working with our vendor on a fix.
Impact: Major for specific business units leveraging Teams Call Queues.
Affected Applications: Microsoft Teams Call Queues
Purpose: Financial Aid upgrades to allow for processing 21/22 aid year.
Impact: Prerequisites for Financial Aid upgrade require several Student module upgrades and patches as well as a new version of Banner Admin Pages.
Affected: All Banner users.