Some systems are experiencing issues

Current Issues

Monday 5th April 2021

Phone Service: Microsoft Teams - Internal calls that route through a Call Queue are failing - mccoyb


Start Date: 2021-04-05 08:00:00
Updates & Comments

There have been several reports of calls dropping when routed through a Teams Call Queue. ITIC has been investigating the issue. We are currently working with our vendor on a fix.

Impact: Major for specific business units leveraging Teams Call Queues.

Affected Applications: Microsoft Teams Call Queues

Scheduled Maintenance

Ellucian Recruit Upgrade

Sunday 27th June 2021 06:00 AM

Purpose: Ellucian Recruit and all associated components will be upgraded from version 5.2 to 6.2. It will also be moved to new hardware during the upgrade.

Impact: Recruit will be unavailable for several hours. Projected downtime is 6AM-2PM.

Affected: All Recruit functionality: and

Posted On: Wednesday 9th June 2021 11:32 AM

Windows Updates

Sunday 13th June 2021 06:00 AM

Purpose: Routine automated updates for Windows servers.

Impact: all managed windows server may reboot at the end of the update process

Affected: all managed windows servers

Posted On: Friday 11th June 2021 11:01 AM