Internet Access


Not sure

Current Issues

Thursday 19th November 2020

Internet Access: East Hall Outage - Fiber Damage - slone22

Operational

Start Date: 2020-11-19 08:35:00
Updates & Comments

After receiving alerts around 8:37 am we began to troubleshoot a network outage for East Hall. After some troubleshooting and testing it appears as if the fiber feeding East Hall coming from Prichard Hall is damage. All pairs have been tested and fail at the same distance. Contractors are scheduled to be on-site Monday to repair.

Impact: Complete network outage for East Hall.

Affected Applications: All internet access is currently down for East Hall. This includes wired/wireless access as well as phone service.

Incident History

Wednesday 18th November 2020

Internet Access: Partial Med Center Outage for 1st and 3rd Floors - slone22

Operational

Start Date: 2020-11-18 09:30:00
Updates & Comments

At approximately 9:30am a switch reloaded unexpectedly. This switch also fed part of the 3rd floor causing a complete outage for this area. A partial outage was also seen on 1st floor.

Impact: Partial outage for 1st and 3rd floors.

Affected Applications: Wired/Wireless Access and phone service/

Sunday 15th November 2020

Internet Access: Freshman South 3rd and 4th Floor Network Outage - slone22

Operational

Start Date: 2020-11-15 07:00:00
Updates & Comments

Beginning around 7 am this morning the switch stack providing connectivity for the 3rd and 4th floors of Freshman South became unresponsive. It was not until around 11 am when a staff member was able to reload the stack by pulling the power. After the reload, the stack began to function as normal.

Impact: All internet connectivity was down.

Affected Applications: Wireless and wired internet access.

Thursday 12th November 2020

Internet Access: School of Medicine / Marshall Health Network Outage - maynar12

Operational

Start Date: 2020-11-12 15:30:00
Updates & Comments

Unfortunately, yesterday at approximately 3:30 pm, ITIC was notified of data and voice communication issues for the School of Medicine (MUSOM) network. Members of ITIC quickly dispatched to investigate further. It wasn't until 4:30 pm that the network was partially restored. Later in the evening (approximately 10:30 pm) after deliberating logs and troubleshooting various pieces of data network equipment, the MUSOM network was fully restored.

Impact: MUSOM data and voice network

Affected Applications: All internet-based applications; Teams, Cerner access, Web-Based application, etc.

Wednesday 2nd September 2020

Internet Access: Complete Network Outage - maynar12

Operational

Start Date: 2020-09-02 17:35:00
Updates & Comments

Late this afternoon, the IT Infrastructure Communications Group (ITIC) was alerted to a calamitous network outage that effected the complete data and voice traffic. Quickly responding to the issue, ITIC started troubleshooting various network devices to find the primary core router causing the outage. A reboot of said core router corrected the data and voice traffic back to routing properly. Special core members of ITIC are actively working to comb through logs in determining, ultimately, where the failure lies.

Impact: ALL DATA AND VOICE TRAFFIC

Affected Applications: Primary Core Router

Friday 14th August 2020

Internet Access: Partial Internet Outage - johnson146

Operational

Start Date: 2020-08-14 07:30:00
Updates & Comments

We are experiencing a partial internet outage. At this time we do not know the cause or the scope.

Impact: Access to some external pages. External access to internal resources.

Affected Applications: Internet access.

Wednesday 29th July 2020

Internet Access: Complete Network Outage - maynar12

Operational

Start Date: 2020-07-29 11:00:00
Updates & Comments

Late this morning, the IT Infrastructure Communications Group (ITIC) was alerted to a calamitous network outage that effected the complete data and voice traffic. Quickly responding to the issue, ITIC started troubleshooting various network devices to find the primary core router causing the outage. A reboot of said core router corrected the data and voice traffic back to routing properly. Special core members of ITIC are actively working to comb through logs in determining, ultimately, where the failure lies.

Impact: ALL DATA AND VOICE TRAFFIC

Affected Applications: Primary Core Router

Monday 6th July 2020

Internet Access: Corbly Hal Network Outage - slone22

Operational

Start Date: 2020-07-06 15:13:00
Updates & Comments

Beginning at around 8am the service desk notified the network team of network issues in Corbly Hall. Upon investigation it was determined that a water leak above the UPS servicing the switch stack caused the UPS to malfunction. The switch stack was moved to alternate power services restoring network connectivity for the building completely by around noon. Between 8am and noon there may have been partial outages in the building due to inadequate power or while alternate power sources were being tried.

Impact: All network access.

Affected Applications: All network access.

Friday 12th June 2020

Internet Access: RCBI Network outage - martinda

Operational

Start Date: 2020-06-12 15:59:00
Updates & Comments

The fiber connection between RCBI and Smith Hall has multiple pairs of bad fiber as indicated by running testing on the fiber pairs. Sunday evening a fiber pair was found that was capable of supporting the link to RCBI. Service to RCBI was restored Sunday evening at 9:30pm.

Impact: No internet or phone service at RCBI during the outage.

Affected Applications: Internet and Telephone service

Thursday 2nd April 2020

Internet Access: Internet Outage 04/02/2020 - maynar12

Operational

Start Date: 2020-04-02 02:10:00
Updates & Comments

An internet service disruption occurred on 04/02 @ 2:10 pm due a SNORT process crash on the SourceFire Modules in the firewall. We are working with the vendor on this issue and will update this maintenance item after the investigation.

Impact: High

Affected Applications: Internet traffic and VPN services.

Monday 30th September 2019

Internet Access: Unable to load www.microsoft.com - johnson146

Operational

Start Date: 2019-09-30 16:05:00
Updates & Comments

Unable to load www.microsoft.com

Impact: -----

Affected Applications: -----

Wednesday 7th August 2019

Internet Access: OarNet ISP Issues - maynar12

Operational

Start Date: 2019-08-07 22:45:00
Updates & Comments

AEP has experienced a fiber cut in Mt Pleasant and are in route to repair.

Impact: None

Affected Applications: None. All services are running on the redundant OarNet link.

Tuesday 9th April 2019

Internet Access: RCBI Internet Issues - maynar12

Operational

Start Date: 2019-04-09 01:30:00
Updates & Comments

RCBI is experiencing issues connecting to external internet resources.

Impact: High

Affected Applications: All internet based applications. Internal resources are available.

Wednesday 27th March 2019

Internet Access: Network Down - Smith Music Hall - slone22

Operational

Start Date: 2019-03-27 08:30:00
Updates & Comments

Due to a power outage, all network access in Smith Music Hall is offline. Physical plant is working to replace some breakers. No ETA yet as to when services will be restored.

Impact: All internet access is offline. This includes, wired, wireless, and phones.

Affected Applications: All network connectivity.

Thursday 21st February 2019

Internet Access: Science Network Outage - slone22

Operational

Start Date: 2019-02-21 13:45:00
Updates & Comments

Our network closets lost power and battery backups have fully depleted charges causing switches to power off.

Impact: All internet access is down for the Science Building.

Affected Applications: All Internet Access.

Monday 11th February 2019

Internet Access: Towers East Partial Network Outage - slone22

Operational

Start Date: 2019-02-11 11:00:00
Updates & Comments

A switch mostly servicing wireless access on the 6th Floor of Towers East began to have issues. Root cause is still under investigation. The issue was resolved with a code match and reload of switch. All services were fully restored by 12:55pm.

Impact: All network services directly terminated on switch 3 of the cluster (mostly 6th Floor).

Affected Applications: All.

Wednesday 9th January 2019

Internet Access: Internet Issues - moore267

Operational

Start Date: 2019-01-09 04:51:00
Updates & Comments

Some Marshall services appear to be unavailable. Investigating

Impact: High

Affected Applications: Partial internet services

Wednesday 5th December 2018

Internet Access: Internet Service Interruptions - maynar12

Operational

Start Date: 2018-12-05 08:34:00
Updates & Comments

We are experiencing intermittent Internet service interruptions.

Impact: Medium

Affected Applications: Internet applications

Friday 9th November 2018

Internet Access: Drinko Library Internet Outage - slone22

Operational

Start Date: 2018-11-09 13:30:00
Updates & Comments

A switch in the cluster reloaded. This switch has the uplinks to multiple floors. All internet access was unavailable during reload. All services were restored by 1:38pm. Root cause is under investigation.

Impact: -----

Affected Applications: -----

Wednesday 17th October 2018

Internet Access: Med School Building External Internet Outage - maynar12

Operational

Start Date: 2018-10-17 16:10:00
Updates & Comments

ITIC was notified of a disruption of external internet traffic from users in the Med School. Service was restored around 15:45pm.

Impact: All sites connected to the Med School; including but not limited to Dermatology, 20th Street Professional Building, ProACT, TGRI, GME, Fairfield Professional Building.

Affected Applications: External Traffic to Internet Websites or Campus Resources

Monday 8th October 2018

Internet Access: ProACT network outage - martinda

Operational

Start Date: 2018-10-08 08:57:00
Updates & Comments

A cleaning crew was sweeping in the network closet and inadvertently unplugged the equipment.

Impact: Phone and internet service was unavailable while the equipment rebooted.

Affected Applications: Phone and internet service.

Monday 20th August 2018

Internet Access: Marshall Health and School of Medicine Network Issues - maynar12

Operational

Start Date: 2018-08-20 12:10:00
Updates & Comments

Receiving messages that connectivity between Marshall Health and main campus has been interrupted.

Impact: High

Affected Applications: All voice, video and data applications

The escavator operator working on the Pharmacy/Graduate housing project has hit our fiber conduit and cut the fiber. Repairs to the fiber should be competed by CoB today.

Thursday 9th August 2018

Internet Access: Service Interruption - Internet Outage - 9-Aug-18 - vance30

Operational

Start Date: 2018-08-09 12:05:00
Updates & Comments

From 8:05 am this morning to 8:18 am, a total data outage was experienced regarding any traffic outbound from the Marshall network. Technicians are going through possible configuration changes on the Adaptive Security Appliance, the edge firewall, to determine the cause of the outage.

Impact: -----

Affected Applications: -----

Monday 6th August 2018

Internet Access: Corbly Hall Network Outage - maynar12

Operational

Start Date: 2018-08-06 11:00:00
Updates & Comments

Corbly Hall experienced a network outage due to a faulty UPS. The UPS has been bypassed and the switch stack is running on city power.

Impact: All networked and telephony services in Corbly Hall.

Affected Applications: Telephone, Network, and Internet access.