KACE Systems Management Appliance

Quest® KACE® Systems Management Appliance (SMA) is a physical or virtual appliance designed to automate device management, application deployment, patching, asset management, reporting, and Service Desk ticket management. For more information about KACE SMA series appliances, go to the Quest website, https://www.quest.com/products/kace-systems-management-appliance/.

Current Issues

There are no current issues.

Incident History

Sunday 2nd June 2019

KACE Systems Management Appliance: KACE Systems Management Appliance Restarted - quarles

Operational

Start Date: 2019-06-02 22:23:00
Updates & Comments

The KACE SMA appliance experienced an error that caused the system to shut down. Cause still under investigation. System functional again after power-cycle at 22:29. Total downtime: 54 minutes

Impact: Low; KACE clients were unable to communicate with server, but were not directly affected.

Affected Applications: KACE SMA. KACE clients were unable to communicate with server, but were not directly affected.

Tuesday 6th March 2018

KACE Systems Management Appliance: Configuration Updates and Service Restart for KBOX - cutler1

Operational

Start Date: 2018-03-06 11:40:00
Updates & Comments

The following configuration updates were made to the Quest-KACE Systems Management Appliance (aka KBOX, muKACE1000.marshall.edu) on 2018-03-06.

  • Updated password for KACE backup FTP user account;
  • Enabled 'Webserver Compression' to improve performance of data-heavy webUI pages;
  • Enabled 'Require NTLMv2 authentication to off-board file shares' to secure MUNet credential which may be used as part of scripted installs from external data sources;
  • Enabled' Forward Port 80 to port 443' to ensure all SSL encryption is used for all HTTP sessions

KBOX web services were briefly unavailable at 11:40 AM to allow for the service to reload the new configuration. Please report any issues to ITservicedesk@marshall.edu so that a support ticket can be created and assigned.

Impact: KBOX web services were briefly unavailable at 11:40 AM to allow for the service to reload the new configuration

Affected Applications: Quest-KACE Systems Management Appliance / KBOX.marshall.edu Incident Updated jbc