Banner Document Management/AppXtender was unavailable from approximately 1:22PM - 1:52PM on 04/14/2021. This outage was due to a refresh of the Banstage database, which caused an application failure in AppXtender, as it was unable to connect to the banstage data source. This connection failure affected the entire application.
Note: While BDM AX functionality was mostly restored at approximately 2PM, a few minor issues persisted until approximately 4PM due to the banstage refresh. These included problems with: rendering document thumbnails, exporting documents, printing documents. We plan to investigate and plan for future refreshes to eliminate the issues experienced by BDM AX today.
AppXtender required configuration changes/component registrations and an iisreset in order to overcome this problem.
Impact: Banner Document Management, specifically Application Xtender, was unavailable for approximately a half hour.
The Application Navigator application was updated at 4:30 to the new version 126.96.36.199. This update provides a new look and feel to the Application Navigator layout. As well as the compact layout for Banner 9 Admin Pages.
Impact: The application was unavailable for about 3 min during redeployment.
BRIM was restarted at 9:30 on 8/6/18 in order to apply a configuration change. This change was necessary because of dependencies on Recruit events in the configuration were causing Banner-Recruit integration to fail.
Impact: Downtime was two minutes. All services were successfully restored at 9:32AM.