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University ERP

Current Issues

There are no current issues.

Incident History

Wednesday 14th April 2021

Banner: BDM AppXtender Outage - langerj

Operational

Start Date: 2021-04-14 13:00:00
Updates & Comments

Banner Document Management/AppXtender was unavailable from approximately 1:22PM - 1:52PM on 04/14/2021. This outage was due to a refresh of the Banstage database, which caused an application failure in AppXtender, as it was unable to connect to the banstage data source. This connection failure affected the entire application.

Note: While BDM AX functionality was mostly restored at approximately 2PM, a few minor issues persisted until approximately 4PM due to the banstage refresh. These included problems with: rendering document thumbnails, exporting documents, printing documents. We plan to investigate and plan for future refreshes to eliminate the issues experienced by BDM AX today.

AppXtender required configuration changes/component registrations and an iisreset in order to overcome this problem.

Impact: Banner Document Management, specifically Application Xtender, was unavailable for approximately a half hour.

Affected Applications: Banner Document Management Application Xtender

Monday 11th November 2019

Banner: Banportals Restart - langerj

Operational

Start Date: 2019-11-11 11:05:00
Updates & Comments

Banportals server was in a state of overloaded in Weblogic. Restarted to correct issue. Downtime approx. 2 minutes.

Impact: Banportals - web parts in myMU

Affected Applications: myMU

Thursday 29th November 2018

Banner: SSB in Banner getting 404 - deanb

Operational

Start Date: 2018-11-29 10:41:00
Updates & Comments

Banner Self Service was reported as being down

Impact: All Banner Self Service users

Affected Applications: Banner Self Service

Monday 27th August 2018

Banner: BEP/BRIM Restart - langerj

Operational

Start Date: 2018-08-27 17:20:00
Updates & Comments

BEP and BRIM were restarted in order to resolve an issue with Recruit-Banner integration.

Impact: BEP and BRIM were unavailable for approximately five minutes.

Affected Applications: BRIM and BEP / Recruit

Wednesday 15th August 2018

Banner: BRIM Upgrade - langerj

Operational

Start Date: 2018-08-15 20:30:00
Updates & Comments

BRIM was successfully upgraded to version 2.3 at approx. 4:45pm today. Downtime was ~5 minutes.

Impact: -----

Affected Applications: Banner Recruit Integration Manager

Thursday 9th August 2018

Banner: Banner 9 Application Navigator - deanb

Operational

Start Date: 2018-08-09 06:30:00
Updates & Comments

The Application Navigator application was updated at 4:30 to the new version 3.0.0.2. This update provides a new look and feel to the Application Navigator layout. As well as the compact layout for Banner 9 Admin Pages.

Impact: The application was unavailable for about 3 min during redeployment.

Affected Applications: Application Navigator, BannerAdmin (Administrative Pages)

Tuesday 7th August 2018

Banner: Banportals and BanportalsProxy services migrated to new server - deanb

Operational

Start Date: 2018-08-07 19:10:00
Updates & Comments

The applications were moved to the new server.

Impact: Services were down for about 15min

Affected Applications: Three channels in the Portal.

Monday 6th August 2018

Banner: BRIM Restart 8/6/18

Operational

Start Date: 2018-08-06 15:30:00
Updates & Comments

BRIM was restarted at 9:30 on 8/6/18 in order to apply a configuration change. This change was necessary because of dependencies on Recruit events in the configuration were causing Banner-Recruit integration to fail.

Impact: Downtime was two minutes. All services were successfully restored at 9:32AM.

Affected Applications: Banner Recruit Integration Manager