The controller servicing access points in Drinko Library had an unplanned reload. This caused about a 5 minute outage while access points reverted to an older code version and join another controller. The root cause is still under investigation.
Impact: Wireless Access
Affected Applications: All wireless connectivity in Drinko Library.
Wireless authentications were impacted by a misconfigurations to radius servers that caused a match of an incorrect rule resulting in the wrong authorization profile being delivered to clients. This was identified and corrected. All authentications began to process as normal by 10:45am.
Users at peering sites (other Universities) reported being unable to authenticate using Marshall credentials. Eduroam is moving to new top level radius servers. Old servers had to be allowed once again while migration is taking place.
Troubleshooting a potential DHCP server issue with ITIC. We needed to check the database for corruption which required the primary DHCP server to be brought offline. SVIs for the wireless scopes did not have the failover DHCP server configured.
Impact: Wireless clients were unable to obtain IP addresses