Teams Call Queue Dropping Calls Monday 17th August 2020 07:59 PM


Microsoft Teams service alert

Title: Some call queue agent users may experience intermittently dropped calls when answering a call queue call ID: TM220755

Impact: Major

Affected Applications: Teams Call Queues

Root cause: A code issue in a recent feature update resulted in impact. Next steps:

  • We're reviewing our recent feature update to find ways to prevent this problem from happening again.
  • We've developed a code fix for this issue and have begun deployment to the affected environment. This is the final update for the event.