Past Incidents

Wednesday 1st July 2020

Exchange Mail: Mail flow issues - osborne73

Operational

Start Date: 2020-07-01 07:00:00
Updates & Comments

Mail flow is being restricted by Barracuda ESS. Systems team is investigating.

Impact: -----

Affected Applications: -----

Monday 15th June 2020

Departmental Shares (MUNAS): MUNAS Component Failure - moore267

Operational

Start Date: 2020-06-15 11:08:00
Updates & Comments

ITI Systems has determined that the backup power supply in controller 1 of the FS8600 servicing all MUNAS shares has failed. Due to the redundant nature of the FS8600 all SMB connections should fail over to the surviving controller. Users may experience a slight delay during the failover.

Impact: LOW

Affected Applications: MUNAS, Department Shares

Friday 12th June 2020

Internet Access: RCBI Network outage - martinda

Operational

Start Date: 2020-06-12 15:59:00
Updates & Comments

The fiber connection between RCBI and Smith Hall has multiple pairs of bad fiber as indicated by running testing on the fiber pairs. Sunday evening a fiber pair was found that was capable of supporting the link to RCBI. Service to RCBI was restored Sunday evening at 9:30pm.

Impact: No internet or phone service at RCBI during the outage.

Affected Applications: Internet and Telephone service

Monday 8th June 2020

Exchange Mail: Exchange Server OS Fault - moore267

Operational

Start Date: 2020-06-08 14:22:00
Updates & Comments

ITI Systems was notified of delayed email delivery. One of our Exchange servers was unresponsive. We have failed over the databases to other members of the cluster and mail is flowing as expected. Due to the redundant nature of the environment mail flow will not be interrupted.

Impact: LOW

Affected Applications: Exchange Mail

DHCP: MUGC DHCP Server Offline - moore267

Operational

Start Date: 2020-06-08 09:24:00
Updates & Comments

The DHCP server servicing the graduate college has lost its trust relationship with the domain. It is currently not serving leases to devices.

Impact: HIGH

Affected Applications: DHCP