Past Incidents

Monday 23rd November 2020

Ensemble: Ensemble encoding issue - himes1

Operational

Start Date: 2020-11-23 13:39:47
Updates & Comments

The Ensemble encoding server is not currently processing new files. All current files are working.

Impact: -----

Affected Applications: -----

Thursday 19th November 2020

Internet Access: East Hall Outage - Fiber Damage - slone22

Operational

Start Date: 2020-11-19 08:35:00
Updates & Comments

After receiving alerts around 8:37 am we began to troubleshoot a network outage for East Hall. After some troubleshooting and testing it appears as if the fiber feeding East Hall coming from Prichard Hall is damage. All pairs have been tested and fail at the same distance. Contractors are scheduled to be on-site Monday to repair.

Impact: Complete network outage for East Hall.

Affected Applications: All internet access is currently down for East Hall. This includes wired/wireless access as well as phone service.

Wednesday 18th November 2020

Internet Access: Partial Med Center Outage for 1st and 3rd Floors - slone22

Operational

Start Date: 2020-11-18 09:30:00
Updates & Comments

At approximately 9:30am a switch reloaded unexpectedly. This switch also fed part of the 3rd floor causing a complete outage for this area. A partial outage was also seen on 1st floor.

Impact: Partial outage for 1st and 3rd floors.

Affected Applications: Wired/Wireless Access and phone service/

Backups: Commvault is currently unavailable due to storage upgrades - moore267

Operational

Start Date: 2020-11-18 08:18:00
Updates & Comments

Reference CR-146. The underlying storage array requires a security update which is being applied. During this time Commvault is unavailable for backups or restores.

Impact: LOW

Affected Applications: Commvault

Monday 16th November 2020

Phone Service: JEMC SBC Partial Outage - mccoyb

Operational

Start Date: 2020-11-16 08:00:00
Updates & Comments

Front End and RTC Services were down on the JEMC SBC. We believe a bad restart over the weekend may have caused the issue. Services were brought up at approximately 9:15 this monring.

Impact: -----

Affected Applications: -----

Sunday 15th November 2020

Internet Access: Freshman South 3rd and 4th Floor Network Outage - slone22

Operational

Start Date: 2020-11-15 07:00:00
Updates & Comments

Beginning around 7 am this morning the switch stack providing connectivity for the 3rd and 4th floors of Freshman South became unresponsive. It was not until around 11 am when a staff member was able to reload the stack by pulling the power. After the reload, the stack began to function as normal.

Impact: All internet connectivity was down.

Affected Applications: Wireless and wired internet access.

Thursday 12th November 2020

Internet Access: School of Medicine / Marshall Health Network Outage - maynar12

Operational

Start Date: 2020-11-12 15:30:00
Updates & Comments

Unfortunately, yesterday at approximately 3:30 pm, ITIC was notified of data and voice communication issues for the School of Medicine (MUSOM) network. Members of ITIC quickly dispatched to investigate further. It wasn't until 4:30 pm that the network was partially restored. Later in the evening (approximately 10:30 pm) after deliberating logs and troubleshooting various pieces of data network equipment, the MUSOM network was fully restored.

Impact: MUSOM data and voice network

Affected Applications: All internet-based applications; Teams, Cerner access, Web-Based application, etc.

Thursday 5th November 2020

Phone Service: AudioCodes Session Border Controller reset - mccoyb

Operational

Start Date: 2020-11-05 08:27:00
Updates & Comments

Due to a configuration error, the AudioCodes Session Border controller in Drinko Library had to be reloaded. Outage lasted approximately 15 minutes.

Impact: Major

Affected Applications: All Avaya voicemail. All call routing to and from Avaya.