Past Incidents

Saturday 19th September 2020

V-Drive (Deprecated): MUPFC Offline for Schedule Maintenance - moore267

Operational

Start Date: 2020-09-19 22:00:00
Updates & Comments

MUPFC is currently offline while it is being moved to a new storage array. During this time V Drive, MUPFC, and webpages.marshall.edu access will be unavailable.

Impact: LOW

Affected Applications: V Drive, webpages.marshall.edu, MUPFC

Sunday 13th September 2020

Network (Wired Access): Major Network Outage - burgess67

Operational

Start Date: 2020-09-13 06:20:00
Updates & Comments

The Data Center was impacted by spanning tree issue after a configuration change was made early Sunday morning. Networked services were available intermittently throughout the day and multiple issues were resolved in the configuration. Service impact lasted from 6:20 am Sunday morning until 2:30 am Monday morning.

Impact: High

Affected Applications: All networked services and applications including authenticated external services such as Office365 and Blackboard.

Sunday 6th September 2020

Exchange Mail: Exchange Outage - moore267

Operational

Start Date: 2020-09-06 01:30:00
Updates & Comments

When the Exchange servers were brought back up after network maintenance, all the required services didn't start properly and the Systems group was unable to move databases between servers. Additionally, we weren't able to stabilize the environment. We have opened a case with Microsoft to assist.

Impact: All on-prem Exchange Mail users

Affected Applications: Exchange email

Wednesday 2nd September 2020

Internet Access: Complete Network Outage - maynar12

Operational

Start Date: 2020-09-02 17:35:00
Updates & Comments

Late this afternoon, the IT Infrastructure Communications Group (ITIC) was alerted to a calamitous network outage that effected the complete data and voice traffic. Quickly responding to the issue, ITIC started troubleshooting various network devices to find the primary core router causing the outage. A reboot of said core router corrected the data and voice traffic back to routing properly. Special core members of ITIC are actively working to comb through logs in determining, ultimately, where the failure lies.

Impact: ALL DATA AND VOICE TRAFFIC

Affected Applications: Primary Core Router

Tuesday 25th August 2020

Departmental Shares (MUNAS): MUNAS - system diagnostics being run - moore267

Operational

Start Date: 2020-08-25 08:10:00
Updates & Comments

MUNAS has been having an issue which is requiring a system diagnostic procedure to be run with Dell tech support. This diagnostic procedure has the potential to disrupt network shares.

Impact: potentially all MUNAS departmental shares

Affected Applications: -----