Past Maintenance

Upgrade ADFS Environment to Server 2019

Sunday 28th June 2020 08:00 AM

Purpose: The current Server 2016 servers are dated and need to be upgraded. We are going to build new Server 2019 federation servers and proxies.

Impact: LOW

Affected: ADFS

Posted On: Monday 1st June 2020 03:53 PM

Linux Server Patches

Sunday 28th June 2020 06:00 AM

Purpose: Installation of necessary kernel and OS patches.

Impact: The affected systems will experience a brief downtime (no more than 5 minutes) while they are rebooted to make new kernels active.

Affected: The following servers will be affected:

mutime01 mutime02 mutime03 webwork muadobeusersync mudns3 shibboleth lists musysapps mupxe mugit04 mufilebox mucups mucups-hp mudnsa mudnsb musas03 muweb-ux01 muweb-ux02 muwebdb-ux01 muapps-ux01 muapps-ux02 muappsdb-ux01 dev mupersonalweb muwebdev-kb munlb-ux01

Posted On: Thursday 25th June 2020 01:46 PM

Upgrade ADFS Infrastructure to Windows Server 2019

Sunday 28th June 2020 05:00 AM

Purpose: This process will upgrade the infrastructure underlying the ADFS system to Windows Server 2019. This brings more efficient services as well has enhancements related to MFA.

Impact: This is a non-interruptive action. The new nodes will be added into the farm, taking over the same functionality. Once all nodes are replaced with the Server 2019 nodes, we can upgrade the ADFS farm function to 2019.

Affected: This will have minimal impact as the configuration of ADFS is shared among all nodes in the farm. There is also no outage during this process.

Server 2019 was seamlessly integrated into the ADFS farm. Service control was transferred to the 2019 appropriate 2019 node and tested. 2016 nodes were isolated offline and ADFS was tested. All test resulted in success.

Posted On: Friday 13th March 2020 11:04 AM

Remote Site DHCP Migration

Sunday 28th June 2020 05:00 AM

Purpose: ITI Systems will be upgrading the DHCP servers at MOVC and MUGC to Server 2019. During this upgrade, client machines will be unable to get licenses during the upgrade

Impact: LOW

Affected: DHCP

Posted On: Thursday 25th June 2020 09:12 AM

Exchange 2016 June Patches

Sunday 28th June 2020 05:00 AM

Purpose: ITI Systems will be applying routine OS patches for the Exchange 2016 servers.

Impact: LOW

Affected: Exchange On-Prem

Posted On: Thursday 25th June 2020 09:13 AM

Skype for Business Server May 2020 CU install

Sunday 28th June 2020 04:00 AM

Purpose: Update the Skype for Business Server 2015 environment to the latest CU release from May 2020.

Impact: Due to redundant nature of the environment, there should be no interruption to services.

Affected: Voice services

Posted On: Friday 12th June 2020 10:43 AM

Remote Site Hyper-V License Upgrade

Sunday 28th June 2020 04:00 AM

Purpose: ITI Systems will be upgrading the license on the Hyper-V server running the domain controller at MUGC and MOVC. A series of reboots will be required to effect this licensing change. Domain authentication and DNS will be affected briefly during the reboots

Impact: LOW

Affected: Authentication, DNS

Posted On: Thursday 25th June 2020 08:54 AM

Windows Server Patches

Sunday 28th June 2020 04:00 AM

Purpose: This the standard monthly patch and reboot cycle for Windows Servers in the domain.

Impact: There will be little impact given the time.

Affected: All servers will likely reboot.

Posted On: Thursday 25th June 2020 09:25 AM

Quest KACE Systems Management Appliance Upgrade to v10.2

Wednesday 24th June 2020 10:30 AM

Purpose: Upgrade the production Quest KACE SMA server to the latest version - 10.2.234

Impact: Low; KACE clients will not be able to connect/update inventory to the KBox during upgrade. KACE administrators will not have access to the Kbox to deploy software, scripts, or check device inventory.

Affected: KACE administrators and KACE client communication. End users not directly affected.

Posted On: Wednesday 24th June 2020 10:58 AM

Recruit Web Portal Switch

Wednesday 24th June 2020 09:00 AM

Purpose: The Recruit website used to apply to Marshall will be switched to a new responsive/modern site.

Impact: There should be no service interruptions for this change.

Affected: Ellucian Recruit application website: apply.marshall.edu

Posted On: Friday 19th June 2020 12:11 PM

ALL Routed OARnet Services

Sunday 21st June 2020 11:55 PM

Purpose: OARnet is performing backbone maintenance to modify internal routing.

Impact: You may see loss of service for up to 3 minutes as changes are applied to the backbone routers serving your site. Suboptimal routing may be observed during this window as changes are applied to other backbone devices. This could include path changes which may be accompanied by brief periods of packet loss, increased latency, or variation in latency of traffic on the affected paths

Affected: This maintenance will affect all OARnet backbone routers.

Posted On: Monday 22nd June 2020 08:51 AM

ALL Routed OARnet Services

Thursday 18th June 2020 11:55 PM

Purpose: OARnet is performing backbone maintenance to modify internal routing. This maintenance will affect all OARnet backbone routers. You may see loss of service for up to 3 minutes as changes are applied to the backbone routers serving your site. Suboptimal routing may be observed during this window as changes are applied to other backbone devices. This could include path changes which may be accompanied by brief periods of packet loss, increased latency, or variation in latency of traffic on the affected paths

Impact: ALL Routed OARnet Services - All external routes

Affected: ALL external traffic enterprise wide

Posted On: Friday 5th June 2020 08:52 AM

Deployment of Microsoft Defender ATP Connector/Symantec AV Uninstall

Thursday 18th June 2020 03:00 PM

Purpose: Starting this afternoon and over the next few weeks, Symantec Endpoint Protection will be uninstalled from University-owned computers and Microsoft Defender Advanced Threat Protection (MDATP) will be enabled.

Impact: Low impact expected; Script is silent, but once completed, users will receive a notification prompting them to restart their workstation.

Affected: All Marshall-owned Windows and MacOS workstations. MUSOM/MarshallHealth devices will continue to use Symantec Endpoint Protection. More info at https://www.marshall.edu/it/departments/information-security/endpoint-protection-software-changes/

Posted On: Thursday 18th June 2020 03:00 PM

Degree Works Bug Fix (TIC-19045)

Sunday 14th June 2020 08:00 AM

Purpose: To apply a fix for the bug referenced in TIC-19045 on itsupport

Impact: Degree Works will be down for an estimated 1 hour or less

Affected: All users trying to access Degree Works during this time will be unable to.

Posted On: Friday 12th June 2020 05:53 PM

OARnet 3rd Party Provider (ServiceNow) Maintenance Notification

Friday 12th June 2020 08:00 PM

Purpose: ServiceNow will be performing maintenance on their network during the window above. This is maintenance affecting the OARnet ticketing system application, ServiceNow which includes the OARnet ServiceCenter. ServiceNow will be operational during most of the maintenance window, with only a few short (3-5 minute) outages.

Impact: 2 = Moderate traffic loss risk (2 to 5 minute outage possible)

Affected: OARnet ticketing system application, ServiceNow which includes the OARnet ServiceCenter.

Posted On: Monday 8th June 2020 02:13 PM

Symantec Endpoint Protection Manager Upgrade

Wednesday 10th June 2020 11:30 AM

Purpose: Upgrading SEPM to latest version - 14.3

Impact: Symantec Endpoint clients may have limited connectivity to the Protection Manager.

Affected: No end users or services are expected to be directly affected.

Posted On: Wednesday 10th June 2020 11:22 AM

Remote Site DC, DHCP, and Print Server Upgrades

Sunday 7th June 2020 07:00 AM

Purpose: ITI Systems will be upgrading the guest operating systems for the domain controllers, DHCP, and Print servers at MOVC and MUGC

Impact: LOW

Affected: Domain Controllers, DHCP, and Print services at MOVC and MUGC

Posted On: Friday 5th June 2020 10:57 AM

Banportals Modification

Thursday 4th June 2020 09:00 PM

Purpose: To fix an underlying issue with proxy access for users who do not have a Banner account. This is modifying a code fix provided by the vendor to work appropriately with in our environment.

Impact: This will resolve any Portal content reliant on Banner Channels responses that currently return no content.

Affected: Primarily student and faculty users. The fix will require a restart of the Banner Channels application to refresh all the data connections. Should take 5 - 10 minutes.

Posted On: Thursday 4th June 2020 03:04 PM

Auth.marshall.edu Patches

Thursday 4th June 2020 12:00 AM

Purpose: To apply patches to the DAS environment. No noticeable downtime is expected.

Impact: -----

Affected: -----

Posted On: Wednesday 3rd June 2020 04:09 PM

Degree Works Java Update

Wednesday 3rd June 2020 08:00 PM

Purpose: To move away from Oracle's JRE/JDK and move to OpenJDK in order to avoid potential licensing fees.

Impact: There should not be any downtime, but there's a small possibility that applications would need to be restarted which would make Degree Works inaccessible for a short time.

Affected: If there is downtime, all users will be affected.

Posted On: Wednesday 3rd June 2020 04:09 PM

Polycom VVX UC upgrade for MUSOM

Thursday 28th May 2020 10:00 AM

Purpose: Upgrade to the latest firmware for bug fixes.

Impact: Major. All telephone will upgrade during an after hours window.

Affected: All VVX handsets in the MUSOM environment.

Posted On: Thursday 28th May 2020 09:30 AM

Polycom VVX upgrade for main campus - 5.9.4 to 5.9.6

Friday 22nd May 2020 10:00 PM

Purpose: Upgrade Polycom VVX handset to the latest version.

Impact: 15 minute outage for each telephone during the late hours.

Affected: All Polycom handsets across main campus.

Posted On: Friday 22nd May 2020 11:48 AM

AudioCodes Session Border Controller upgrades

Friday 22nd May 2020 10:00 PM

Purpose: New features available in the latest release of AudioCodes SBCs.

Impact: Major- All telephone trunks will be going down, but not at the same time.

Affected: All inbound and outbound telephone calls for all locations.

Posted On: Friday 22nd May 2020 11:52 AM

Edge Router Replacement

Friday 22nd May 2020 09:00 PM

Purpose: Replacing the ASR1004 with new ASR 1002-HX.

Impact: Due to redundancy we do not anticipate any interruption of service. Work will be completed after 9:00pm to accommodate Med Center services.

Affected: All external traffic enterprise wide.

Posted On: Friday 22nd May 2020 01:19 PM

Recruit Restart

Monday 18th May 2020 07:55 PM

Purpose: The Recruit environment was restarted in order to correct an issue with cipher suites. After enabling TLS 1.2, the cipher suites on the web and app nodes were not identical; this was causing some communication issues.

Impact: Recruit was unavailable for approx. 2 minutes at 8:55pm.

Affected: Ellucian Recruit

Posted On: Monday 18th May 2020 09:04 PM

Recruit TLS Modifications

Sunday 17th May 2020 10:30 AM

Purpose: Disable TLS v1.0 and 1.1; enable and force TLS v1.2 on the Ellucian Recruit environment. These changes were required to continue using SparkPost email service and for best security practices. Additionally, apply.marshall.edu (murecweb01-prod) is Internet-facing and required these changes to mitigate vulnerabilities.

Impact: The Recruit web, app, and async servers were restarted to apply the TLS settings.

Affected: Recruit (apply.marshall.edu and recruitment.marshall.edu) we unavailable for less than 5 minutes at approx. 10:35AM 05/17/2020.

Posted On: Sunday 17th May 2020 11:15 AM

DL F5 Reboot

Sunday 17th May 2020 08:00 AM

Purpose: The F5 in Drinko Library is showing as still updating its firmware on its screen. A reboot needs to be performed to correct this condition. 

Impact: LOW

Affected: F5

Posted On: Monday 11th May 2020 11:46 AM

Production Degree Works Upgrade

Sunday 17th May 2020 07:00 AM

Purpose: To upgrade the version of Degree Works from 4.1.6 to 5.0.1

Impact: Major downtime expected - aiming to have the application back online by 12:00pm

Affected: All users will be affected and will be unable to access Degree Works during this upgrade

Posted On: Tuesday 12th May 2020 02:41 PM

Install Azure ATP AD Agent on Marshall DCs

Sunday 17th May 2020 06:00 AM

Purpose: In order to further integrate on-prem authentications into Azure ATP, we will need to install an agent on each DC that will send auth events to Azure ATP for analysis.

Impact: No end user impact. No reboot documented, but will be done rolling within a maintenance window.

Affected: Each domain controller will have an additional service installed.

Posted On: Thursday 7th May 2020 10:45 AM

Update OWA Certificate

Sunday 17th May 2020 06:00 AM

Purpose: The current certificate for OWA is expiring and needs updated to prevent interruption of service

Impact: LOW

Affected: On-Prem Exchange

Posted On: Monday 11th May 2020 11:12 AM

Linux OS and Kernel Patches

Sunday 17th May 2020 06:00 AM

Purpose: To install kernel and OS patches to address security and functionality issues.

Impact: The affected systems will experience brief downtime of no more than 5 minutes as reboots occur to allow new kernels to become active.

Affected: The following servers will be affected:

mutgit04 mucups mucups-hp mupersonalweb mufilebox mutime01 mutime02 mutime03 musas03 musysapps sesapi lists mudnsa mudnsb shibboleth muadobeusersync biomedbkup webwork

Posted On: Friday 15th May 2020 08:09 AM

Promote domain controller on Marshall domain for School of Medicine

Sunday 17th May 2020 04:00 AM

Purpose: Adding additional Marshall.edu domain controller for SOM.

Impact: -----

Affected: -----

Posted On: Monday 4th May 2020 10:15 AM

Scheduled Downtime for Degree Works

Friday 15th May 2020 08:00 AM

Purpose: To create snapshots of the Degree Works servers

Impact: Degree Works will not be accessible during this time

Affected: All users who try to connect to Degree Works

Posted On: Friday 15th May 2020 07:53 AM

SPF Record Change

Thursday 14th May 2020 09:00 AM

Purpose: Modify existing SPF record to remove old/unused entries for security.

Impact: Impact will be minimal.

Affected: External DNS will be updated, and the new SPF record will be disseminated as normal for DNS.

Posted On: Monday 4th May 2020 10:25 AM

Add OKTA password reset agent to AD servers

Thursday 14th May 2020 06:00 AM

Purpose: Add the OKTA password reset agent to MU ADDS servers for the Cerner project for SOM. This will allow select Cerner/Auxiliary Domain users the ability to reset their MUNET password from the Cerner interface.

Impact: Rolling reboots of AD servers.

Affected: -----

Posted On: Tuesday 28th April 2020 11:02 AM

Upgrade to Banportals and BanportalsProxy services

Wednesday 13th May 2020 04:30 PM

Purpose: Upgrade these services to allow for support on Tomcat.

Impact: Durning the change over from Weblogic to Tomcat these services may see a few minutes of interruption. These services are used on a couple of the faculty portliest in the mymu portal.

Affected: Users logged into mymu during the change over will need to refresh their browser after the change is complete.

Posted On: Wednesday 13th May 2020 02:50 PM

www Failover Test

Sunday 10th May 2020 08:00 AM

Purpose: To ensure that failover from one node to another works as expected after configuration changes were done.

Impact: -----

Affected: -----

Posted On: Saturday 9th May 2020 10:22 PM

Decommission old MUREMOTE server

Wednesday 6th May 2020 08:30 AM

Purpose: Decommission old MUREMOTE server in favor of a new RDPortal Terminal Server farm which can be found here: https://rdportal.marshall.edu/RDWeb

Impact: muremote.marshall.edu will be powered off and will no longer accept direct mstsc.exe connections.

Affected: -----

Posted On: Thursday 23rd April 2020 09:29 AM

Emergency CU install for Clarity Connect

Sunday 3rd May 2020 06:00 AM

Purpose: A bug has been identified that is affecting calls to key Clarity enabled groups. Footprints reference CR-125.

Impact: Clarity Connect is a redundant system which should sustain an update without interruption to the service.

Affected: -----

Posted On: Friday 1st May 2020 10:39 AM

Service Informational - Byrd Clinical - Medical Center Fiber Replacement

Friday 1st May 2020 09:00 PM

Purpose: Move fiber duct bank to allow for 15st parking garage footing.

Impact: Low

Affected: Redundant services...

Posted On: Tuesday 28th April 2020 01:23 PM

Linux Kernel and OS Patches

Sunday 26th April 2020 06:00 AM

Purpose: Install kernel and OS patches to address newly discovered vulnerabilities.

Impact: Impacted server will experience a brief downtime of up to 5 minutes while system reboots are conducted to apply new kernels.

Affected: The affected servers are: mugit04 mucups-hp mucups mufilebox mupersonalweb muweb-ux01 mupxe sourcebuild sesapi

Posted On: Friday 24th April 2020 10:01 AM

Change ADFS Password Links

Tuesday 21st April 2020 08:30 AM

Purpose: The on-prem SSPR has been disabled. We are changing the links to point to a new placeholder page with instructions. 

Impact: Medium

Affected: ADFS

Posted On: Tuesday 21st April 2020 08:19 AM

Oracle OHS Restart

Sunday 19th April 2020 06:47 AM

Purpose: Change to mufimtprod virtual host

Impact: Briefly all services using the virtual hosting, mumtprod, mussbprod, mufimtprod will be unavailable during the restart

Affected: Primarily Banner 8 SSB (MILO)

Posted On: Friday 17th April 2020 04:17 PM

Linux Server OS and Kernel Patches

Sunday 19th April 2020 05:00 AM

Purpose: Installation of OS and kernel patches to address known vulnerabilities.

Impact: The servers in question will experience brief downtime as they are rebooted to apply new kernels. The downtime should be no more than 5 minutes per server.

Affected: The following servers will be affected: lists mudnsa mudnsb mudnsa2 mucups mucups-hp mugit04 mupxe musysapps shibboleth mudns3 muadobeusersync biomedbkup musas03 webwork mupersonalweb muweb-ux01 muweb-ux02 muwebdb-ux01 muapps-ux01 muapps-ux02 muappsdb-ux01 dev

Posted On: Thursday 16th April 2020 02:25 PM

Datacenter Patching for Windows Servers

Sunday 19th April 2020 04:00 AM

Purpose: All Windows based servers will be rebooting between 4am and 8am for routine Windows patches.

Impact: Service outage during reboots.

Affected: All Windows based servers.

Posted On: Friday 17th April 2020 08:06 AM

Enable SSPR for MFA_Opt-In Group

Tuesday 14th April 2020 03:00 PM

Purpose: We will broaden the scope of the Azure SSPR configuration such that:

  1. All members of the MFA_Opt-In group will be enabled for SSPR
  2. We will not require SSPR registration immediately

Impact: HIGH

Affected: Office 365

Posted On: Tuesday 14th April 2020 02:35 PM

Enable encryption on EMC data domain

Tuesday 14th April 2020 12:00 PM

Purpose: To enable system wide encryption on EMC data domain.

Impact: no impact as the system that connects will be in a temporary maintenance window.

Affected: Commvault backups

Posted On: Tuesday 14th April 2020 07:50 AM

Wireless Lan Controller Software Upgrade to 8.10.121.0

Sunday 12th April 2020 04:00 AM

Purpose: Issue resolves roaming issues we are experiencing among other caveats.

Impact: All wireless traffic could be impacted on Marshall Campus briefly. To limit impact the backup controller will be upgraded in advance and image will be predownloaded to access points. When production controller goes down the ap's will move to backup controller that was already upgraded. This will require a reload of ap so outage should be 5-10 minutes. When production controller is back up the ap's should migrate back to production controller with no other outage. I

Affected: All wireless traffic on Marshall Campus could be down.

Posted On: Friday 10th April 2020 11:15 AM

ISE 2.7 Patch 1 Install

Saturday 11th April 2020 09:00 PM

Purpose: This patch resolves a number of open caveats.

Impact: This should not be service impacting do the redundancy of the environment and this is a rolling upgrade.

Affected: There should be no outage but there is a slight potential for authentication issues for wireless, vpn, and device management.

Posted On: Friday 10th April 2020 11:10 AM

Titanium App Migration

Friday 10th April 2020 06:00 PM

Purpose: Migration of Titanium for the Counseling department to new, supported, Windows Server environment.

Impact: Titanium should not be accessed between 6 and 6:30 on Friday evening 04/10/2020. Users will also need to update their desktop shortcuts to point to the new environment: \mucountitan-web\Titanium\TitaniumApplication\Ti10.exe

Affected: Members of the Counseling Department who use Titanium.

Posted On: Friday 10th April 2020 10:49 AM

Service Impacting - Cisco Production Wireless LAN Controller Software Upgrade

Sunday 5th April 2020 04:00 AM

Purpose: Correct software defects and vulnerabilities

Impact: Medium

Affected: WiFi Clients

Posted On: Wednesday 1st April 2020 12:28 PM

Switch Software Upgrade @ Memorial Student Center, South Charleston, Old Main, Parking Garage North, Parking Garage South, and Rec Center

Friday 3rd April 2020 05:00 AM

Purpose: Software upgrades needed to address memory leaks causing poor performance.

Impact: All internet services will be down for about 20 minutes while reloading.

Affected: All internet service in building.

Posted On: Thursday 2nd April 2020 03:45 PM

myMU Emergency Patches

Friday 3rd April 2020 12:00 AM

Purpose: To address a patching issue possibly relating to ADFS issues with myMU

Impact: -----

Affected: -----

Posted On: Thursday 2nd April 2020 09:40 AM

Switch Software Upgrade @ Jenkins Hall, Coon Medical Education Building, Myers Hall, Morrow Library, and Memorial Student Center

Thursday 2nd April 2020 05:00 AM

Purpose: Software upgrades needed to address memory leaks causing poor performance.

Impact: All internet services will be down for about 20 minutes while reloading.

Affected: All internet service in building.

Posted On: Wednesday 1st April 2020 03:21 PM

Switch Software Upgrade @ Jenkins Hall, Coon Medical Education Building, Myers Hall, Morrow Library, Memorial Student Center

Thursday 2nd April 2020 05:00 AM

Purpose: Software upgrades needed to address memory leaks causing poor performance.

Impact: All internet services will be down for about 20 minutes while reloading.

Affected: All internet service in building.

Posted On: Wednesday 1st April 2020 03:39 PM

Switch Software Upgrade @ Foundation Hall, Forensic Science Center, Gullickson Hall, Harless Hall, and Harris Hall

Wednesday 1st April 2020 05:00 AM

Purpose: Software upgrades needed to address memory leaks causing poor performance.

Impact: All internet services will be down for about 20 minutes while reloading.

Affected: All internet service in building.

Posted On: Tuesday 31st March 2020 02:49 PM

Switch Software Upgrade @ Dietetics, Drinko Library, East Hall, Engineering Lab, and Fine Arts

Tuesday 31st March 2020 05:00 AM

Purpose: Software upgrades needed to address memory leaks causing poor performance.

Impact: All internet services will be down for about 20 minutes while reloading.

Affected: All internet service in building.

Posted On: Monday 30th March 2020 04:02 PM

myMU Emergency Patches

Tuesday 31st March 2020 12:00 AM

Purpose: To address a patching issue possibly relating to ADFS issues with myMU

Impact: myMU will be unavailable at some point during the patching. Everything should be back up approximately by 1am.

Affected: -----

Posted On: Monday 30th March 2020 03:42 PM

Switch Software Upgrade @ CDA, Corbly Hall, City National Bank, Career Services, Dewco

Friday 27th March 2020 05:00 AM

Purpose: Software upgrades needed to address memory leaks causing poor performance.

Impact: All internet services will be down for about 20 minutes while reloading.

Affected: All internet service in building.

Posted On: Thursday 26th March 2020 10:56 AM

RightFax new database migration

Thursday 26th March 2020 06:00 AM

Purpose: We moved to a new production database at OpenText's recommendation for additional stability.

Impact: All RightFax Services

Affected: All fax services provided by RightFax

Posted On: Friday 27th March 2020 07:20 AM

Change initial password for newly created accounts

Wednesday 25th March 2020 08:00 AM

Purpose: The current initial password for all accounts sourced through FIM is birthdate in MMDDYY format. We are going to change this to a random password based on their first name, a GUID representation of their displayname, and a special character. This should have no effect on any new accounts as everyone is directed to go through the first time logon web page to set their initial password. 

Impact: LOW

Affected: MIM

Posted On: Wednesday 12th February 2020 08:38 AM

Drinko 4th Floor Switch Replacement

Tuesday 24th March 2020 03:00 PM

Purpose: Switches are being replaced to reuse equipment at other locations.

Impact: Partial to Complete Outage

Affected: All network connectivity will be interrupted or down on the 4th floor Drinko.

Posted On: Tuesday 24th March 2020 02:58 PM

WWW Migration

Sunday 22nd March 2020 08:00 AM

Purpose: The WWW domain / environment will be migrated from Windows Server 2008 to Linux. There should be no down time for the majority of applications.

Impact: Most applications will not notice the change. Others may have small correctable issues. If any issues are noticed please reach our to IT Enterprise Applications for immediate resolution.

Affected: -----

Posted On: Tuesday 17th March 2020 01:45 PM

VPN Authorized Users MU Updated to include Students and Employees

Tuesday 17th March 2020 01:36 PM

Purpose: IT has automatically included members of the ‘IDM-All_Registered_Students’ and ‘IDM-EMPLOYEE’ groups into the Active Directory security group 'VPN_AuthorizedUsersMU' which controls access to VPN to temporarily suspending having to make individual support requests to be granted VPN access.

Impact: -----

Affected: Members of 'IDM-ALL_REGISTERED_STUDENTS' and 'IDM-EMPLOYEE' groups are automatically (nested) members of the group 'VPN_AuthorizedUsersMU'.

Posted On: Tuesday 24th March 2020 01:41 PM

MIM Server Upgrade

Monday 16th March 2020 08:00 AM

Purpose: To upgrade the Microsoft Identity Manager servers to modern operating systems and supported versions of software.

Impact: LOW

Affected: MIM

Posted On: Monday 9th March 2020 02:37 PM

Oracle Patching

Sunday 15th March 2020 06:00 AM

Purpose: Apply Oracle Patches to the Banner and Degree Works databases.

Impact: This will require a 15 - 20 min outage on the database while the patches are applied

Affected: All applications that use the Banner or Degree Works databases will experience an outage while patching takes place.

Posted On: Friday 13th March 2020 09:34 AM

Cert renewal for Skype for Business environment

Sunday 15th March 2020 04:00 AM

Purpose: To renew and replace the following expiring certs:

jemcsba.marshall.edu lyncedgepool13.marshall.edu lyncfepool13.marshall.edu lyncwac.marshall.edu mugcsba.marshall.edu

Impact: -----

Affected: -----

Posted On: Thursday 5th March 2020 09:49 AM

Wildcard Cert Renewal

Sunday 15th March 2020 04:00 AM

Purpose: To renew the InCommon wildcard cert for marshall.edu for our SfB environment and F5 load balancers.

Impact: -----

Affected: -----

Posted On: Thursday 5th March 2020 09:56 AM

Adding RODC's to Marshall.edu

Sunday 15th March 2020 04:00 AM

Purpose: promote 3 win2019 RODC's into Marshall's domain to eventually replace our DNS slaves.

Impact: -----

Affected: -----

Posted On: Thursday 12th March 2020 11:23 AM

Informational - Cisco VPN License Increase

Wednesday 11th March 2020 10:00 PM

Purpose: To provide additional user licenses.

Impact: None

Affected: None

Posted On: Friday 13th March 2020 10:03 AM

School of Medicine Nexus Router Move

Wednesday 11th March 2020 09:00 PM

Purpose: The purpose of this maintenance is to move the Nexus Router (Byrd Machine Room Router) to the MUSOM core routers from the Byrd/Med Center building switchstacks.

Impact: All Servers located in the Byrd Server Room.

Affected: Because of the redundant links on the Nexus to Med Center and to Byrd, no outage was experienced.

Posted On: Thursday 12th March 2020 10:36 AM

Informational - Azure Express Route

Wednesday 11th March 2020 02:00 PM

Purpose: Complete Azure Express Route

Impact: None

Affected: None

Posted On: Thursday 12th March 2020 08:49 AM

MUMobile Tomcat Restart

Sunday 8th March 2020 09:15 AM

Purpose: Tomcat was restarted on mumobileprod in order to proactively address a memory issue

Impact: Some MUMobile features, such as authentication, would have been unavailable for approximately one minute

Affected: MUMobile iOS and Android mobile apps

Posted On: Sunday 8th March 2020 09:20 AM

Recruit Upgrade

Sunday 8th March 2020 08:00 AM

Purpose: Upgrade Ellucian Recruit to v5.2

Impact: Ellucian Recruit may be intermittently unavailable during this time.

Affected: Ellucian Recruit: recruitment.marshall.edu, apply.marshall.edu

Posted On: Wednesday 4th March 2020 08:28 AM

Exchange Emergency Maintenance

Tuesday 3rd March 2020 02:00 PM

Purpose: ITIC and ITIS have been engaged for two weeks with Microsoft support to fix an issue where a Teams user is unable to leave a VM for a on-prem Skype for Business user. Microsoft technicians yesterday discovered that a Lync/SFB component that Exchange uses was not updated. An issues was discovered with the Lync Unified Communications Managed API (UCMA) and a patch developed and deployed several years ago. That was never ported to Exchange. The fix was to install the Lync update on Exchange. It detects that the UCMA is running and out of date, and applies the update.

Impact: Modern clients maintain connection to Exchange as DBs move between servers. The only place this is noticeable is in PowerShell. If a server is in maintenance, some PowerShell cmdlets that IT use will fail.

Affected: Given the redundant nature of Exchange, neither end users nor mail delivery is affected.

Posted On: Wednesday 4th March 2020 09:09 AM

Titanium Schedule Migration

Sunday 23rd February 2020 09:00 AM

Purpose: Move of the Titanium Schedule application to new app and database servers which run a supported OS.

Impact: Titanium Schedule will be unavailable from 9AM to approx. 9:30AM on Sunday 02/23.

Affected: -----

Posted On: Friday 21st February 2020 10:11 AM

Banner Financial Aid Upgrades

Sunday 23rd February 2020 08:00 AM

Purpose: Apply Financial Aid upgrades to Banner. We also plan to take the database down and reboot muinfo8 to apply kernel patches.

Impact: This will cause a brief Banner outage.

Affected: All Banner users will be affected

Posted On: Thursday 20th February 2020 01:53 PM

Linux OS Patches

Sunday 23rd February 2020 06:00 AM

Purpose: Installation of kernel and OS patches requiring system reboot on affected systems. These patches are intended to patch/mitigate known security and/or functionality issues.

Impact: Patched systems will experience a brief downtime (approx. 1 to 5 minutes) while they are rebooted to apply new kernel versions

Affected: The following systems will be affected by these patches: mudworksdb03 mudworksapp02 muban9ssb01 muban9msg01 muban9api01 muban9adm01 muban9app01 muentapps03 muentapps04 bannerxe04

Posted On: Thursday 20th February 2020 03:47 PM

Linux OS Updates

Sunday 23rd February 2020 06:00 AM

Purpose: Installation of OS updates to address known OS and/or kernel vulnerabilities.

Impact: Each of the servers will experience a brief downtime as they are rebooted to apply new OS kernels.

Affected: The following servers will be affected: mufilebox mutime01 mutime02 mutime03 mudnsa mudnsb mucups mucups-hp musas03 mucvgraph muweb-ux01 muweb-ux02 muwebdb-ux01 muapps-ux01 muapps-ux02 muappsdb-ux01 dev.marshall.edu

Posted On: Friday 21st February 2020 03:33 PM

WiFi - Cisco WLC Config Change

Wednesday 19th February 2020 07:00 AM

Purpose: Disable the PMF feature to correct some inter-ap roaming issues

Impact: None

Affected: None

Posted On: Wednesday 19th February 2020 09:19 AM

Enable SMBv3 on the FS8600

Sunday 16th February 2020 08:00 AM

Purpose: The recent firmware update on the FS8600 is stated to have patched the Windows 10 SMB3 issues encountered in 2019. The vendor reports we are able to enable SMB3

Impact: LOW

Affected: FS8600/MUNAS/Departmental Shares

Posted On: Monday 10th February 2020 09:31 AM

Routine patches for Skype for Business Server and ID Office servers.

Sunday 16th February 2020 04:00 AM

Purpose: Applying routine Windows patches to the SfB environment and ID office servers.

Impact: SfB environment is redundant so there should not be any disruption to services. ID Office services will be unavailable during the reboot.

Affected: -----

Posted On: Thursday 13th February 2020 01:15 PM

Upgrade Exchange 2016 from CU14 to CU15

Tuesday 11th February 2020 08:00 AM

Purpose: In order to maintain Microsoft's recommended hybrid environment of N-1 we need to upgrade our Exchange Servers to CU15

Impact: LOW

Affected: Exchange

Posted On: Monday 10th February 2020 09:30 AM

Switch Reloads - Memory Leak

Tuesday 11th February 2020 05:00 AM

Purpose: Temporarily correct a memory leak.

Impact: High

Affected: All networked services for 5-7 minutes.

Byrd BioTech Center 05:00 Twin Towers 05:00

South Charleston Campus 12:30

2/20 Henderson Center 5:00am Vetrans Memorial Soccer 5:00am Softball 5:00am Stadium Complex 5:00am

2/21 Biotech 5:00am Communications Building 5:00am Chris Cline Athletic Complex 5:00am

2/23 Drinko 5:00am SJK (Pharmacy) 5:00am RiverValley 5:00am

Posted On: Tuesday 11th February 2020 12:30 PM

Reboot K1000 SMA (KBox)

Wednesday 5th February 2020 10:10 AM

Purpose: Performing DB check on Kbox.

Impact: Low; KACE clients will not be able to connect/update inventory to the KBox during upgrade. KACE administrators will not have access to the Kbox to deploy software, scripts, or check device inventory.

Affected: KACE admins and KACE client computers. End users not directly affected.

Posted On: Wednesday 5th February 2020 10:04 AM

Upgrade FS8600 from version 6.0.300135 to 6.0.400016

Sunday 2nd February 2020 06:00 AM

Purpose: To enable SMBv3

Impact: HIGH

Affected: Departmental shares (MUNAS)

Posted On: Friday 17th January 2020 11:07 AM

KACE Systems Management Client Upgrade

Monday 27th January 2020 02:31 PM

Purpose: To upgrade KACE clients to the latest version released - v10.1.43.

Impact: All main-campus KACE clients will upgrade silently within the next few days or the next time they check in with the KACE appliance. MUSOM clients will be upgraded at a later time.

Affected: No users directly affected.

Posted On: Monday 27th January 2020 02:32 PM

myMU Updates

Sunday 26th January 2020 09:00 AM

Purpose: To patch the myMU environment.

Impact: -----

Affected: -----

Posted On: Tuesday 21st January 2020 03:57 PM

Linux OS Patches

Sunday 26th January 2020 06:00 AM

Purpose: Installation of kernel and OS patches requiring system reboot on affected systems. These patches are intended to patch/mitigate known security and/or functionality issues.

Impact: Patched systems will experience a brief downtime (approx. 1 to 5 minutes) while they are rebooted to apply new kernel versions

Affected: The following systems will be affected by these patches: lists mudnsa mudnsb mudnsa2 mucups mucups-hp mugit04 mupxe musysapps shibboleth mudns3 muadobeusersync biomedbkup musas03 webwork

Posted On: Thursday 23rd January 2020 08:47 AM

Routine patches automatically applied to all Windows Servers

Sunday 26th January 2020 06:00 AM

Purpose: Routine windows patches

Impact: server patches and reboots

Affected: all Windows based servers

Posted On: Friday 24th January 2020 11:04 AM

MU Bert Server Migration

Sunday 19th January 2020 08:00 AM

Purpose: We will be migrating MU Bert to a new server for upgrades and stability.

Impact: Minimal to none

Affected: -----

Posted On: Wednesday 15th January 2020 09:56 AM

Exchange - Windows Updates

Sunday 19th January 2020 04:00 AM

Purpose: Windows Updates need to be installed on the Exchange servers.

Impact: Low

Affected: Email related functions

Posted On: Friday 17th January 2020 11:27 AM

Skype for Business - Windows Updates

Sunday 19th January 2020 04:00 AM

Purpose: We need to install Windows Updates on the Skype for Business servers.

Impact: Low

Affected: Skype for Business, VOIP telephony, and chat.

Posted On: Friday 17th January 2020 11:29 AM

Clarity Connect - Windows Updates

Sunday 19th January 2020 04:00 AM

Purpose: We need to install Windows Updates on the Clarity Connect servers.

Impact: Low

Affected: Clarity Connect call center software.

Posted On: Friday 17th January 2020 11:30 AM

Windows Updates and Patches for all Windows servers

Sunday 19th January 2020 04:00 AM

Purpose: Windows Updates and patches will be applied to all Windows based servers.

Impact: Low

Affected: All Windows based servers

Posted On: Friday 17th January 2020 11:35 AM

Campus ID Systems - Windows Updates

Sunday 19th January 2020 04:00 AM

Purpose: The servers running the campus ID systems need to have Windows Updates installed.

Impact: Low

Affected: Campus ID related systems

Posted On: Friday 17th January 2020 12:16 PM

Disable POP and SMTP on Remaining Office365 Mailboxes

Wednesday 15th January 2020 08:00 AM

Purpose: We previously set the Office365 policy to disable POP and IMAP on all newly created accounts. This will disable POP and IMAP on all already existing accounts. These protocols are already inaccessible through a conditional access policy so no major interruptions should occur. 77856 mailboxes are in scope for this change. 

Impact: LOW

Affected: Office365,POP,IMAP

Posted On: Tuesday 7th January 2020 11:19 AM

Annual Inactive Account Cleanup

Tuesday 14th January 2020 08:00 AM

Purpose: We are performing our annual cleanup for all inactive user accounts.

Impact: LOW

Affected: Office365 On-Prem resources

Posted On: Monday 11th November 2019 02:44 PM

Apps.marshall.edu PHP Upgrades

Sunday 22nd December 2019 10:00 AM

Purpose: To upgrade the version of PHP used for apps.marshall.edu

Impact: Sites may be unavailable during parts of the upgrade, but should be back up within the hour.

Affected: -----

Posted On: Wednesday 11th December 2019 10:08 AM

Banner End of Year Upgrades

Saturday 21st December 2019 10:00 AM

Purpose: We will be applying end of year upgrades which include most of the releases from September and any requires subsequent patches for all Banner Modules.

Impact: This will cause intermittent outages during some of the upgrades, and will require the re-deployment of Banner Admin Pages.

Affected: Users of Banner Admin Pages and Self service will have intermittent outages during the upgrade.

Posted On: Tuesday 17th December 2019 04:45 PM

Banner Server Migration

Saturday 21st December 2019 08:00 AM

Purpose: Maintain OS service support and security updates. We are moving the Banner Database server to a new host on RHEL 7.

Impact: This server hosts the Banner Production Database, all services that rely on Banner will be impacted with the outage.

Affected: All users of services that rely on Banner will be impacted. This switchover is scheduled for 3 hours but we expect it to be less.

Posted On: Tuesday 17th December 2019 04:40 PM

SoM/MH - Wireless LAN Contoller Upgrade

Thursday 19th December 2019 10:00 PM

Purpose: Bug fix only, no feature upgrades

Impact: Low due to the redundancy of the system

Affected: WiFi services.

Posted On: Tuesday 17th December 2019 10:20 AM

myMU / Gateway SSL Certificate Updates

Thursday 19th December 2019 10:00 AM

Purpose: To renew SSL certs for myMU and Gateway (Production CAS)

Impact: None

Affected: None

Posted On: Monday 9th December 2019 02:21 PM

Quest KACE1000 Systems Management Appliance Upgrade - 10.1.99

Wednesday 18th December 2019 01:00 PM

Purpose: To upgrade the production Quest KACE SMA server to the latest version - 10.1.99

Impact: Low; KACE clients will not be able to connect/update inventory to the KBox during upgrade. KACE administrators will not have access to the Kbox to deploy software, scripts, or check device inventory.

Affected: KACE admins and KACE client computers. End users not directly affected.

Posted On: Wednesday 18th December 2019 01:32 PM

Edge Router Software Upgrade

Wednesday 18th December 2019 04:00 AM

Purpose: Bug fix and move to vendor recommended software

Impact: Low due to the redundancy of the system.

Affected: I2 and commodity Internet services (Possible)

Posted On: Tuesday 17th December 2019 10:23 AM

Decommission on-prem Barracuda Spam Firewalls

Tuesday 17th December 2019 08:00 AM

Purpose: Disable and decommission old Barracuda Spam Firewalls that have been replaced by Barracuda Email Security Services Cloud service.

Impact: This change will impact SOM encrypted email users ability to send encrypted emails via the old Barracuda system.

Affected: -----

Posted On: Monday 9th December 2019 01:25 PM

Cisco Identity Services Engine Software Update

Tuesday 17th December 2019 08:00 AM

Purpose: Update software to release 2.7. New guest and posture features.

Impact: None due to the redundancy of the system.

Affected: WiFi and VPN authentications (Possible)

Posted On: Tuesday 17th December 2019 10:25 AM

Wireless LAN Controller Upgrade

Tuesday 17th December 2019 04:00 AM

Purpose: Upgrade software to support new access point models

Impact: Low due to the redundancy of the system.

Affected: WiFi services.

Posted On: Tuesday 17th December 2019 10:18 AM

Polycom VVX telephone upgrade from UC 5.8.3 to 5.9.4 for Main Campus associated telephones only

Friday 29th November 2019 10:30 PM

Purpose: General upgrade to the latest code base.

Impact: All main campus associated telephones will upgrade and reboot randomly within our upgrade window.

Affected: All telephones associated with Main Campus services. No MUSOM telephones will be affected.

Posted On: Friday 22nd November 2019 09:51 AM

RightFax upgrade from 16 EP 2 to 16 EP5

Friday 29th November 2019 10:00 PM

Purpose: We intend on upgrading to the latest feature pack.

Impact: RightFax outage

Affected: All RightFax services will be down for approximately one hour.

Posted On: Friday 22nd November 2019 09:47 AM

AudioCodes firmware update from 7.20A.250.256 to 7.20.A.254.376

Friday 29th November 2019 10:00 PM

Purpose: General upgrade to the latest firmware.

Impact: Telephony services may incur small outages during failover. We plan to stagger the upgrades to each of the 4 SBC's allowing for redundant paths to be in effect during individual upgrades.

Affected: All external telephony services.

Posted On: Friday 22nd November 2019 09:56 AM

Symantec Endpoint Protection Manager Upgrades

Wednesday 27th November 2019 09:00 AM

Purpose: Upgrading SEPM to latest version - 14.2 RU2

Impact: Symantec Endpoint clients may have limited connectivity to the Protection Manager.

Affected: No end users or services are expected to be directly affected.

Posted On: Wednesday 27th November 2019 08:55 AM

NGFW Updates

Sunday 24th November 2019 06:00 AM

Purpose: To correct vulnerabilities and software defects.

Impact: None

Affected: No impact expected as this is a redundant system. If there are issues we will fall back to the standby NGFW with the current software loaded.

Posted On: Friday 22nd November 2019 08:27 AM

Update Applied - Quest-KACE Systems Deployment Appliance (K2000) v. 7.1.94

Tuesday 19th November 2019 12:00 PM

Purpose: Vendor provided update applied to Quest-KACE Systems Deployment Appliance (aka K2000) to v. 7.1.94 from 6.1.251 and 7.0.357. For fixes & enhancements, see the Quest-KACE Systems Deployment Appliance 7.1 - Release Notes at https://support.quest.com/technical-documents/kace-systems-deployment-appliance/7.1%20common%20documents/release-notes

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. K2000 SDA engineers should check their image workstations are running the latest version of the System Deployment Toolkit and have appropriate version of the 'Windows Assessment and Deployment Toolkit' (WADK) installed. https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install

Posted On: Tuesday 19th November 2019 01:27 PM

Commvault Service Pack Installation

Tuesday 19th November 2019 11:00 AM

Purpose: Maintain Commvault backup server software.

Impact: Minimal. Some daily server backups were delayed while the service pack was installed.

Affected: Server backups. No production systems or services were interrupted during this procedure.

Posted On: Tuesday 19th November 2019 01:23 PM

Update Compellent SAN software

Monday 18th November 2019 08:00 PM

Purpose: After experiencing a non-interruptive and non-planned controller reboot on early Sunday morning, it has been advised to make a minor update from 7.3.11 to 7.3.20. This update fixes the unplanned reboot.

Impact: This is a non-service affecting maintenance. No end user impact is expected.

Affected: This is the storage that underlies VMware and file storage on munas.

Posted On: Monday 18th November 2019 07:40 PM

Upgrade F5 Load Balancer from Version 13 to 15.0.1

Monday 18th November 2019 08:00 AM

Purpose: Upgrade the F5 load balancers to current versions of supported code.

Impact: LOW

Affected: Exchange,WWW,ADFS,Skype, and other services routing through the F5

Posted On: Tuesday 12th November 2019 01:10 PM

Exchange 2016 Upgrade from CU 13 to CU 14

Sunday 17th November 2019 04:00 AM

Purpose: To stay within Microsoft requirements of N-1

Impact: Low

Affected: Email related functions

Posted On: Thursday 14th November 2019 10:26 AM

Deployment of KACE Agent Upgrade on Campus Workstations

Monday 11th November 2019 02:30 PM

Purpose: To upgrade KACE agents campus-wide.

Impact: Users not directly impacted. KACE agent upgraded on campus workstations (Windows & Mac) silently.

Affected: Marshall-owned workstations with KACE agent installed.

Posted On: Monday 11th November 2019 02:40 PM

Disable Office365 Legacy Protocol Access - Remove Excluded Users

Monday 11th November 2019 08:00 AM

Purpose: In an effort to increase the security of our Office 365 tenant and our on-prem environment, we are going to remove the 555 users in the current conditional access policy for legacy protocols per CR-86. This will disable all legacy protocols on Office365 mailboxes excluding Skype for Business Exchange EWS dependencies.

Impact: MEDIUM

Affected: Office365 users leveraging SMTP, IMAP, and POP3 legacy protocols

Posted On: Friday 11th October 2019 10:54 AM

SharePoint Upgrades

Sunday 3rd November 2019 09:00 AM

Purpose: Patch myMU and on-prem SharePoint environments.

Impact: myMU and inside.marshall.edu will be unavailable for the duration of the patching, 3+ hours

Affected: -----

Posted On: Friday 1st November 2019 11:11 AM

Banner Financial Aid Upgrade

Sunday 3rd November 2019 08:00 AM

Purpose: Upgrades Banner Financial Aid 8.37/9.3.16 and 8.37.1/9.3.17

Impact: Financial Aid and Admin pages.

Affected: Possible interruption to Banner 9 users while Admin pages are being re-deployed.

Posted On: Sunday 3rd November 2019 08:10 AM

Promote mumhdc01 as a Marshall DC on the Marshall Health Network

Sunday 3rd November 2019 05:00 AM

Purpose: In order to facilitate the School of Medicine domain consolidation, the Systems group is promoting a Domain Controller on the Marshall Health network on Sunday morning.

Impact: This will have minimal impact due to the time of day and minimal users in Marshall Health on the MUNET domain.

Affected: This will only affect MUNET authenticated users on the Marshall Health networks.

Posted On: Wednesday 30th October 2019 09:33 AM

Quest KACE1000 Systems Management Appliance Upgrade

Friday 1st November 2019 10:00 AM

Purpose: To upgrade the production Quest KACE SMA server to the latest version - 10.0

Impact: Low; KACE clients will not be able to connect/update inventory to the KBox during upgrade. KACE administrators will not have access to the Kbox to deploy software, scripts, or check device inventory.

Affected: KACE admins and KACE client computers. End users not directly affected.

Posted On: Friday 1st November 2019 11:17 AM

Astra Schedule Upgrade

Friday 1st November 2019 09:00 AM

Purpose: Upgrade Astra Schedule to the latest release.

Impact: Astra Schedule will be unavailable for up to two hours between 8am-10am EST 10/25

Affected: Astra Schedule environment

Posted On: Thursday 17th October 2019 03:14 PM

Modify Internal ADFS DNS Settings

Monday 28th October 2019 09:00 AM

Purpose: This is in response to TIC-15191. On-prem devices are unable to perform a Azure AD Hybrid Join or initiate an automatic OneDrive for Business silent logon. After working with Microsoft it was determined that 2 endpoints were disabled on the WAPs. Microsoft recommends that we reconfigure internal DNS to point adfs.marshall.edu directly to the ADFS Federation Service nodes instead of the non-domain joined application proxies. 

Impact: MEDIUM

Affected: ADFS, Hybrid Azure AD Join, Office365

Posted On: Monday 21st October 2019 12:47 PM

Routine Windows Patches

Sunday 20th October 2019 04:30 AM

Purpose: Routine windows and security patches for Exchange, Skype for Business, ID Office, and Clarity Connect.

Impact: Redundant environment for SfB, Exchange, and Clarity Connect so no impact. ID Office servers will have brief outage during reboot.

Affected: -----

Posted On: Friday 18th October 2019 12:07 PM

Dell Data Security Management Server Updates

Wednesday 16th October 2019 10:00 PM

Purpose: MUDSMS-VE was upgraded from v10.2.5.6 to v.10.2.7.9 for OS and app security updates.

Impact: Minor. Dell Data Security Encryption clients were unable to reach the server during the upgrade, but encryption services were not affected.

Affected: No end users were affected.

Posted On: Wednesday 16th October 2019 11:06 PM

Disable Office365 Legacy Protocol Access

Wednesday 9th October 2019 09:00 AM

Purpose: In an effort to increase the security of our Office 365 tenant and our on-prem environment, we are going to modify the Azure AD conditional access policy restricting legacy protocol (SMTP,IMAP,POP3) access to Office365 mailboxes. The modification will block all access to these protocols with the exception of 555 users which were identified to be using IMAP or SMTP over the last 180 days.

Impact: MEDIUM

Affected: Office365 users leveraging SMTP, IMAP, and POP3 legacy protocols

Posted On: Wednesday 2nd October 2019 12:47 PM

Linux Kernel and OS Patches

Sunday 6th October 2019 09:00 AM

Purpose: To install kernel and OS patches to protect against current security vulnerabilities.

Impact: The affected systems will be briefly unavailable during the reboot necessary to make the new kernels active.

Affected: he following server will be affected:

muinfo7 (banprod) mugrid02 mudworksdb-new mudworksdb03 mudworksapp01 mudworksapp02 muban9adm01a ban9ssb01 ban9msg01 muban9api01 muban9adm01 muban9app01 muentapps03 muentapps04 mueaapex02 muesm02 trinitydb bannerxe04 bannerxe00

Posted On: Sunday 6th October 2019 11:19 AM

Security Fix for MUPFC

Wednesday 2nd October 2019 11:25 AM

Purpose: In order to additionally secure MUPFC (V: Drive servers), we shutdown FTP based access. This was initially done externally as we were receiving little legitimate traffic and large amounts of hacking attempts. The additional step was taken to totally deprecate the FTP services. With the external block, a VPN was required, which gives access to the standard file share.

Impact: Very little impact. Web services are still available, but owner access to update has changed to a share from FTP.

Affected: Minimal. Only the handful of FTP users will need to change workflow.

Posted On: Friday 4th October 2019 12:48 PM

Enable POP3 and IMAP Logging on Exchange 2016

Sunday 29th September 2019 09:00 AM

Purpose: ITI Systems will enable protocol logging in our Exchange environment. This change will require POP3 and IMAP service restarts, Impact will be minimal.

Impact: LOW

Affected: Exchange

Posted On: Tuesday 24th September 2019 05:14 PM

Reconfigure ASA to restrict direct access to Exchange servers

Tuesday 24th September 2019 04:57 PM

Purpose: To block all access to on-prem exchange servers from external sources with the exception of Barracuda cloud and TimeClock Plus. This is to combat compromised accounts sending massive amounts of phishing emails.

Impact: MEDIUM

Affected: Exchange

Posted On: Tuesday 24th September 2019 04:58 PM

Restrict Allowed Users for MUREMOTE

Thursday 19th September 2019 10:00 AM

Purpose: Restrict access to muremote to members of IDM Students Recent 24 months and IDM-Employee

Impact: LOW

Affected: muremote

Posted On: Wednesday 18th September 2019 04:11 PM

Enable Conditional Access Policy to Disable EOL Legacy Protocols

Monday 16th September 2019 10:00 AM

Purpose: To enable a conditional access policy to disable legacy protocols for Exchange Online for users outside of the United States region.

Impact: Users outside of USA using legacy protocols for O365 Exchange Online

Affected: email clients using legacy protocols such as SMTP, IMAP, POP3

Posted On: Friday 13th September 2019 12:18 PM

Linux Kernel and OS Patches

Sunday 15th September 2019 07:00 AM

Purpose: To install kernel and OS patches to protect against current security vulnerabilities.

Impact: The affected systems will be briefly unavailable during the reboot necessary to make the new kernels active.

Affected: The following server will be affected: mugraylog01 mugraylog02 mugraylog03 lists mudnsa mudnsb mucups mucups-hp mufilebox mugit04 mupxe musysapps shibboleth mudns3 muadobeusersync webwork biomedbkup nagpra musas03 bhmaster bhslave01 bhslave02 bhslave03 bhslave04

Posted On: Friday 13th September 2019 10:33 AM

ADFS Change

Sunday 15th September 2019 05:30 AM

Purpose: Azure has notified us that we have ADFS endpoints that respond to authentication request that will bypass the ADFS lockout policies. We will be disabling these endpoints.

Impact: None of these endpoints are currently in use. No anticipated impact.

Affected: ADFS has a large scope, but the use of the target change affects no known users.

Posted On: Friday 13th September 2019 10:56 AM

Skype for Business Server 2015 CU11 install

Sunday 15th September 2019 05:00 AM

Purpose: To install Skype for Business Server 2015 Aug 2019 CU. v6.0.9319.562 https://support.microsoft.com/en-us/help/3061064/updates-for-skype-for-business-server-2015

Impact: Minimal impact to phone and messaging due to redundant nature of environment

Affected: Phone system, SfB clients and polycom endpoints.

Posted On: Thursday 29th August 2019 01:31 PM

SEPM Upgrade

Tuesday 10th September 2019 03:30 PM

Purpose: Upgrading SEPM to latest version - 14.2.1 MP1

Impact: Symantec Endpoint clients may have limited connectivity to the Protection Manager.

Affected: No end users or services are expected to be directly affected.

Posted On: Monday 9th September 2019 10:21 AM

Exchange 2016 Resource and Phone Database Change

Sunday 8th September 2019 09:00 AM

Purpose: We will be moving the paths for these mailboxes in order to move these databases to new servers to address load balancing.

Impact: HIGH

Affected: Resource and phone mailboxes will be unavailable during this time.

Posted On: Monday 26th August 2019 11:11 AM

Banner Upgrades

Sunday 8th September 2019 08:30 AM

Purpose: Apply latest Financial Aid releases and Patches, minor updates to General, Accounts Receivable, and Student. Upgrade to Admin Common, Banner 9 db components, and Application Navigator as well.

Impact: During upgrade process there should be little impact on the system but users may experience brief outages, Job submission will be unavailable until the upgrade is complete. Once upgrade is complete a redeployment of the Banner Admin web app and Application Navigator web app will be required, this will result in a brief outage.

Affected: All users of the Banner Admin Pages will be affected during the redeployment phase, estimated 5-10 min outage. Total time for upgrade is expected to be 4 hrs.

Posted On: Sunday 8th September 2019 08:36 AM

Upgrade Exchange 2016 CU 12 to CU 13 - EXCH01,02,06

Sunday 8th September 2019 05:00 AM

Purpose: In order to keep with the Microsoft recommendation and supported architecture of N-1 for Exchange, we need to upgrade the following servers to CU13 muexch01 muexch02 muexch06

Impact: LOW

Affected: Exchange

Posted On: Monday 19th August 2019 01:08 PM

Retire Temporary Exchange 2016 Servers

Sunday 8th September 2019 05:00 AM

Purpose: With the Exchange 2013 to 2016 upgrade nearly complete, the temporary servers used to house mailboxes during upgrades are no longer used and can be uninstalled. The following servers will be removed: -muexch16-temp -muexch16-temp2 -muexch16lag

Impact: LOW

Affected: Exchange

Posted On: Monday 19th August 2019 01:09 PM

FS8600 Controller Rebalance

Thursday 29th August 2019 09:00 PM

Purpose: After the reboot of controller 1 from last night we need to rebalance the connections on both controllers for load balancing purposes.

Impact: LOW

Affected: Department shares. Some users will experience a disconnect as they are moved to the new controller.

Posted On: Thursday 29th August 2019 01:18 PM

FS8600 Controller 1 Reboot

Wednesday 28th August 2019 09:00 PM

Purpose: After working with Dell it was determined that the IPMI process was running at 100% CPU utilization on controller 1 of MUNAS (FS8600). Level 3 support at Dell was unable to kill or reset that process and their recommended course of action is to reboot node 1. This reboot is interruptive for 900 connections as of this request. These open connections will be closed. Dell does not anticipate any connections on node 0 will be interrupted or overall share access will be interrupted during this time. The process takes approximately 10-20 minutes. Dell does not recommend we operate in this state for any significant amount of time. 

Impact: HIGH

Affected: Users connected to controller 1 will have their sessions closed

Posted On: Wednesday 28th August 2019 04:44 PM

WordPress 5.2.2

Sunday 18th August 2019 08:00 AM

Purpose: Upgrading from WordPress 4.9.9 to 5.2.2. There will be changes to the WordPress Dashboard admin user interface, but we have added an additional plugin so admin users can continue using the traditional editor until everyone is properly trained on the changes.

Impact: None.

Affected: None.

Posted On: Wednesday 14th August 2019 11:43 PM

WordPress Plugin Updates

Sunday 18th August 2019 08:00 AM

Purpose: Maintenance updates.

Impact: None.

Affected: None.

Posted On: Wednesday 14th August 2019 11:48 PM

BRIM configuration change

Tuesday 13th August 2019 05:30 PM

Purpose: BRIM will be redeployed to leverage CAS authentication instead of a local Oracle account.

Impact: BRIM will be unavailable during the change. Downtime should be no longer than 10 minutes.

Affected: BRIM users - Admissions and Recruitment offices.

Posted On: Tuesday 13th August 2019 04:54 PM

[Service Affecting] OARnet 3rd Party Last Mile Maintenance Notification

Friday 9th August 2019 01:00 PM

Purpose: OARnet Support Center 1-800-627-6420 support@oar.net

OARnet Planned Maintenance Notification Affected Service: OARnet Connectivity

Impacted Site: metak12-marion

Start Date & Time: 8/9/19 12am End Date & Time: 8/9/19 6am

Summary of Work to be performed: One of OARnet’s service partners, Spectrum is performing maintenance within their network resulting in an impact to OARnet clients. We have determined that one or more of your circuits will be impacted by this maintenance. You will see a loss of service on this circuit for the duration of the work. Spectrum expects the outage to last 180 minutes, and will occur during the maintenance window 8/9/19 from 12am to 8/9/19 at 6am.

Risk Assessment during OARnet maintenance window: 1 = Minimal traffic loss risk (up to one minute outage possible) 2 = Moderate traffic loss risk (2 to 5 minute outage possible) 3 = High traffic loss risk (6 to 15 minute outage possible) X 4 = Extreme high traffic loss risk (16 minutes or longer outage possible).

OARnet Case Number: OAR-CHG0030860

If you have any questions or concerns regarding this planned work, please contact the OARnet Support Center and reference the above case number.

Network Operations Center Ohio Academic Resources Network (OARnet) A member of the Ohio Technology Consortium 1224 Kinnear Road, Columbus, Ohio 43212 Service Desk: (800) 627-6420 support@oar.net

Impact: X 4 = Extreme high traffic loss risk (16 minutes or longer outage possible).

Affected: Due to the redundancy of the ISP we should not see an impact

Posted On: Friday 26th July 2019 10:02 AM

Astra Schedule Upgrade

Friday 9th August 2019 09:00 AM

Purpose: MU's Astra Schedule environment will be upgraded to the latest release.

Impact: Astra Schedule will be unavailable for up to two hours between 8am and 10am on 8/9/19.

Affected: -----

Posted On: Wednesday 24th July 2019 10:51 AM

[Service Impacting] Segra Emergency Maintenance

Wednesday 7th August 2019 01:00 AM

Purpose: Segra will be troubleshooting frame loss.

Impact: Medium

Affected: SoM and Marshall Health WAN services.

Posted On: Tuesday 6th August 2019 01:19 PM

[Service Affecting] - Core 6500 Software Upgrades

Sunday 4th August 2019 07:00 AM

Purpose: Annual preventative maintenance and install recommended code.

Impact: High

Affected: All networked services; including Internet, telephony, etc...

Posted On: Friday 2nd August 2019 11:39 AM

WordPress Plugin Updates

Sunday 28th July 2019 08:00 AM

Purpose: Routine maintenance updates for WordPress plugins.

Impact: None

Affected: None

Posted On: Wednesday 24th July 2019 03:25 PM

Delete Disabled AD Users' Exchange MailUser Objects

Tuesday 23rd July 2019 09:00 AM

Purpose: In an effort to reduce local mail loops, improve mail flow, and overall hygiene of the environment, we want to remove the Exchange MailUser object for every AD user that is disabled. 10,943 are in scope for this.

Impact: LOW

Affected: Exchange

Posted On: Wednesday 17th July 2019 02:30 PM

Oracle 12cR2 upgrades Banprod and Degree Works

Sunday 21st July 2019 08:00 AM

Purpose: Upgrade Banprod and DW to Oracle 12cR2. Reboot application servers to apply kernel patches.

Impact: Banprod and DW will be down during upgrades.

Affected: All Banner and DW users.

Posted On: Sunday 21st July 2019 08:22 AM

MUSYSAPPS configuration update for EST Time

Sunday 21st July 2019 07:00 AM

Purpose: Change to logstash configuration to allow log file names to be timestamped with EST times instead of UTC

Impact: Minimal downtime while new configurations are applied.

Affected: System logs being sent to musysapps.

Posted On: Sunday 21st July 2019 08:08 AM

Fix OWA NAT

Sunday 14th July 2019 09:00 AM

Purpose: This is mainly cosmetic from our understanding. Right now OWA's NAT is configured as such: 10.101.4.125 <-> 206.212.0.85. Exchange 2016's Office Online Server (WAC) is configured as such: 10.101.4.85 <-> 206.212.0.125. We wish to correct this NAT and adjust DNS

Impact: LOW

Affected: OWA, Attachment viewing/editing in OWA

Posted On: Friday 31st May 2019 09:56 AM

www.marshall.edu Server Migration

Sunday 14th July 2019 09:00 AM

Purpose: We will be flipping DNS over to the new Linux Webserver Stack. No downtime is expected.

Impact: -----

Affected: Any applications that have not been migrated over to the new server stack beforehand will be unavailable at the time of migration.

Posted On: Monday 3rd June 2019 01:52 PM

Firewall Service Upgrade

Sunday 14th July 2019 07:00 AM

Purpose: Correct software vulnerabilities and software defects. See CR-65 for details

Impact: Low

Affected: No services should be impacted as we will just failover to the new code. If any services are affected we will fail back to the current code.

Posted On: Friday 12th July 2019 11:10 AM

Update EXCH3,7,8 from Exchange 2013 to Exchange 2016

Sunday 14th July 2019 06:00 AM

Purpose: This is the second part of our organizational upgrade from Exchange 2013 to Exchange 2016. We are nearly done clearing out all databases and users from these servers. We will be removing Exchange 2013 from these systems, upgrading the OS to Server 2016 and installing/configuring Exchange 2016 on them. 

Impact: HIGH

Affected: Exchange Mail

Posted On: Friday 31st May 2019 09:49 AM

Skype for Business Server 2015 CU9 install

Sunday 14th July 2019 05:00 AM

Purpose: To install Skype for Business Server 2015 May 2019 CU.  v6.0.9319.548    https://support.microsoft.com/en-us/help/4487981/may-2019-cumulative-update-6-0-9319-548-for-skype-for-business-server 

Impact: The redundant nature of the SfB environment should minimize any potential service outage.

Affected: polycom sfb client response groups UM

Posted On: Friday 12th July 2019 10:48 AM

Wireless LAN Controller Upgrade

Sunday 14th July 2019 05:00 AM

Purpose: Update the WLC's to the latest software enhancements and fixes in our current software image. See CR-66 for details.

Impact: Low

Affected: WiFi services will be affected while the AP's are rebooted.

Posted On: Friday 12th July 2019 11:15 AM

Change to Exchange Outbound Email Flow - Barracuda Essentials Change

Thursday 20th June 2019 04:00 PM

Purpose: We will be changing our on-premises email routing to send all exchange outbound email through our Barracuda Essentials service for filtering and protection at 3PM today (6/20/2019). The notable difference in this email routing is that there will be an outbound email rate limit of 150 emails per user per 30 minute period. Any group of emails sent that go over this limit will have the overflow of messages deferred for 30 minutes. After 30 minutes the remaining emails will start processing again, repeating this cycle until all messages are processed. Note that this will only apply to emails going outside the organization.

Impact: The notable difference in this email routing is that there will be an outbound email rate limit of 150 emails per user per 30 minute period. Any group of emails sent that go over this limit will have the overflow of messages deferred for 30 minutes. After 30 minutes the remaining emails will start processing again, repeating this cycle until all messages are processed. Note that this will only apply to emails going outside the organization.

Affected: This will affect outbound email from the Marshall University on-premises email system.

Posted On: Thursday 20th June 2019 02:06 PM

Symantec Endpoint Protection Manager Upgrade

Tuesday 18th June 2019 04:15 PM

Purpose: Upgrading SEPM to latest version - 14.2.0RU1

Impact: Symantec Endpoint clients may have limited connectivity to the Protection Manager.

Affected: No end users or services are expected to be directly affected.

Posted On: Tuesday 18th June 2019 12:33 PM

KACE Systems Management Client Upgrade

Monday 17th June 2019 11:45 AM

Purpose: To upgrade KACE clients to the latest version released.

Impact: All main-campus KACE clients will upgrade silently within the next few days or the next time they check in with the KACE appliance. MUSOM clients will be upgraded at a later time.

Affected: No users directly affected.

Posted On: Monday 17th June 2019 12:24 PM

Marshall SharePoint Hybrid Setup

Sunday 9th June 2019 09:00 AM

Purpose: To prepare the environment for hybrid deployment with SharePoint Online.

Impact: N/A

Affected: N/A

Posted On: Friday 7th June 2019 01:38 PM

Update Applied - Dell Security Management Server Virtual and FE Proxy v. 10.2.4.11

Thursday 6th June 2019 08:15 PM

Purpose: Vendor provided update applied to Dell Security Management Server Virtual and Front-End Proxy host upgraded from v. 10.1.0.32 to v. 10.2.4.11. For fixes & enhancements, see the Technical Advisories at http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-encryption/manuals

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. Clients running DDPE Client Agents should upgrade to v. 10.x clients for latest version support.

Posted On: Thursday 6th June 2019 08:19 PM

Disable SMB3 on FS8600

Thursday 6th June 2019 02:00 PM

Purpose: Disable SMB3 protocol due to Windows 10 1903 having connectivity issues to UNC paths served by the FS8600

Impact: LOW

Affected: Departmental Shares

Posted On: Thursday 6th June 2019 01:59 PM

Enabled Extranet Lockout in ADFS

Monday 3rd June 2019 08:30 AM

Purpose: This change will enable additional lockout for external attacks that hit ADFS for authentication, providing for more protection on user accounts without affecting their AD account (not locking that out). We need 3-7 days of observation before enabling. Since many are on leave and minimal staffing over the weekend, we move to enable this early on Monday so we have full staff on hand.

Impact: This will lockout a user account from the ADFS perspective for 5 bad passwords in 5 minutes. Only when a user meets that threshold will they be locked out.

Affected: This is in scope for all users.

Posted On: Wednesday 29th May 2019 11:52 AM

Install Hybrid Tools on SharePoint 2013

Sunday 26th May 2019 07:00 AM

Purpose: This will enable us to evaluate moving our SharePoint environment to SharePoint Online.

Impact: This may trigger a reboot, but otherwise, no impact.

Affected: Minimal. Only a reboot with no changes.

Posted On: Friday 24th May 2019 12:07 PM

Wireless LAN Controller Upgrade

Sunday 26th May 2019 06:00 AM

Purpose: Apply bug fixes.

Impact: Low

Affected: WiFi services.

Posted On: Friday 24th May 2019 12:04 PM

MUOnline Offline

Saturday 25th May 2019 01:00 AM

Purpose: Downtime for SaaS migration

Impact: Down for 3 days.

Affected: Everyone

Posted On: Wednesday 15th May 2019 12:44 PM

SharePoint Updates

Sunday 19th May 2019 09:00 AM

Purpose: To update / patch inside.marshall.edu and others as well as MyMU

Impact: Services will be unavailable while patches are being applied.

Affected: -----

Posted On: Monday 13th May 2019 09:48 AM

Adding MFA to Banner Admin Pages, Banner Work Flow and Banner Document Management

Sunday 19th May 2019 07:00 AM

Purpose: Changing the underlying authentication process from straight CAS to include Azure with MFA requirements.

Impact: This will require a redeployment of the following applications, Banner Admin Pages, Application Navigator, Banner Work Flow and Banner Document Management.

Affected: During this multi-part re-deployment those services will be unavailable.

Posted On: Thursday 16th May 2019 06:02 PM

Barracuda Cloud Migration for MARSHALL.EDU EMail

Sunday 19th May 2019 07:00 AM

Purpose: We will be migrating from our on-premises Barracuda SPAM appliances to Barracuda Cloud ESS for email spam protection. Modification to our marshall.edu MX record will be done during our normal Sunday morning maintenance window (5/19/2019) starting at 6AM. We anticipate little to no impact from this change. The current Barracuda appliance will remain functional on-site to continue processing marshall.edu email until the MX record change fully propagates through the internet. This change will affect incoming email to the marshall.edu domain.

Impact: We anticipate little to no impact from this change. The current Barracuda appliance will remain functional on-site to continue processing marshall.edu email until the MX record change fully propagates through the internet.

Affected: This change will affect incoming email to the marshall.edu domain.

Posted On: Friday 17th May 2019 11:15 AM

Compellent Code Update

Sunday 19th May 2019 06:00 AM

Purpose: We are upgrading the Compellent Firmware to version 7.3.11

Impact: This is described by the vendor as a non-intrusive update as there are no disk firmware updates in scope; disk firmware updates require full downtime.

Affected: With the redundant nature of the Compellent, there will only be service degradation notices from vMWare and the FS8600, but no outages.

Posted On: Friday 17th May 2019 10:14 AM

Astra Schedule Upgrade

Friday 17th May 2019 09:00 AM

Purpose: The Astra Schedule environment will be upgraded.

Impact: Astra Schedule will be unavailable between 8AM and 10AM on Friday, May 17th 2019.

Affected: This will only affect Astra Schedule (https://www.aaiscloud.com/MarshallU). Users will be unable to request events and admins will be unable to approve/view events. Calendars will also be unavailable.

Posted On: Thursday 16th May 2019 03:15 PM

Banner Financial Aid Patch

Wednesday 15th May 2019 11:00 PM

Purpose: Fix the defect CR-000166519, After applying Banner Financial Aid 9.3.13, READI20 and REAOR20 are missing. Banner Financial Aid Patch 9.3.13.1.1

Impact: Will require Banner Admin Pages to be re-deployed.

Affected: Full outage of the Banner Admin pages during re-deployment process.

Posted On: Wednesday 15th May 2019 03:06 PM

Inside.marshall.edu server repair w/ outage

Monday 6th May 2019 10:00 PM

Purpose: Need to take inside.marshall.edu (MUSP13) offline to perform drive maintenance to repair some corruption to D drive.

Impact: Sharepoint access will be disrupted during maintenance.

Affected: -----

Posted On: Monday 6th May 2019 10:33 AM

Quest KACE Systems Management Appliance Upgrade to v9.1

Thursday 2nd May 2019 01:45 PM

Purpose: Upgrade the production Quest KACE SMA server to the latest version - 9.1.317

Impact: Low; KACE clients will not be able to connect/update inventory to the KBox during upgrade. KACE administrators will not have access to the Kbox to deploy software, scripts, or check device inventory.

Affected: KACE administrators and KACE client communication. End users not directly affected. KACE client upgrades will occur on a future date after client tests completed.

Posted On: Tuesday 30th April 2019 12:40 PM

Banner Production Upgrades (Financial Aid, General, Admin Common)

Sunday 28th April 2019 09:00 AM

Purpose: Apply the following upgrades to Banprod Banner Financial Aid 8.34.1.4 Banner Financial Aid 8.35 Banner Admin Common 9.3.15.4.1 Banner General 8.10.4 Banner Financial Aid 9.3.13.0.3

Impact: Limited Banner availability while upgrades are taking place

Affected: All Banner users

Posted On: Friday 26th April 2019 09:27 AM

Linux Kernel Patch Reboots

Sunday 28th April 2019 09:00 AM

Purpose: The following servers will be rebooted to apply needed kernel patches.

muban9adm01 muban9app01 muban9api01 mugrid02 mueaapex01 muentapps04 mudworksdb-new bannerxe00 bannerxe04 muesm01 muesm02 mueis01

Impact: The affected systems will experience brief downtime during the reboot. None of them should take more than a few minutes to complete.

Affected: muban9adm01 muban9app01 muban9api01 mugrid02 mueaapex01 muentapps04 mudworksdb-new bannerxe00 bannerxe04 muesm01 muesm02 mueis01

Posted On: Friday 26th April 2019 12:28 PM

WordPress Plugin Updates

Sunday 28th April 2019 08:00 AM

Purpose: Routine maintenance plugin updates

Impact: None

Affected: None

Posted On: Tuesday 23rd April 2019 02:51 PM

Musysapps Replacement

Sunday 28th April 2019 06:00 AM

Purpose: To replace our aging syslog software and accompanying OS with a current OS and more flexible log collection software.

Impact: During the transition from the old server to the new, there may be a brief loss of log entries as syslog traffic starts flowing to the new server. We anticipate a loss of no more than a few minutes worth of lost log data. We will be transferring the IP address for the current musysapps server to the new, so no configuration changes should be necessary on clients currently sending logs.

Affected: This will affect any systems that are currently configured to send log data to musysapps.

Posted On: Friday 26th April 2019 11:58 AM

Linux Patches

Sunday 28th April 2019 06:00 AM

Purpose: Provide regular software and systems patches.

Impact: Regular patches and OS updates will be applied to the listed linux servers. These systems will experience a brief outage of a few minutes as reboots occur to apply new kernels.

The systems: mufilebox shibboleth mutime01 mutime02 mutime03 mudnsa mudnsb mudns3 mucups mucups-hp lists musas03 musas04 mugit04 mucvgraph webwork nagpra mubioinfo htseq

Affected: mufilebox shibboleth mutime01 mutime02 mutime03 mudnsa mudnsb mudns3 mucups mucups-hp lists musas03 musas04 mugit04 mucvgraph webwork nagpra mubioinfo htseq

Posted On: Friday 26th April 2019 12:20 PM

Upgrade FluidFS Firmware to version 6.0.30

Sunday 28th April 2019 05:00 AM

Purpose: To resolve account lockout issues and NDMP backup issues

Impact: Shares may be disrupted for up to 30 seconds each occurrence

Affected: Departmental shares

Posted On: Tuesday 16th April 2019 02:38 PM

Service Interruption - Drinko Library Network Outage

Saturday 27th April 2019 02:30 AM

Purpose: Correct high CPU due to software defect

Impact: High

Affected: All networked services in Drinko Library for < 10 mins.

Posted On: Friday 26th April 2019 11:40 AM

Exchange WAC Configuration Change

Wednesday 24th April 2019 10:30 AM

Purpose: In response to TIC-11530 we will be updating our WAC configuration for Exchange 2013 and Exchange 2016. An Office Online Server (OOS) will be created and installed which is the successor to Office Web Apps Server (OWAS). The global configuration for Exchange governing the WAC server will be blanked out. Configuration will be set at the mailbox server level while we are in 2013/2016 coexistence. Exchange 2016 servers will be pointed at OOS while Exchange 2013 servers will be pointed at the already existing OWAS server. muexchwac will be moved to a new IP and a NAT will be created to address off-premise 2013-hosted users being unable to view attachments.

Impact: LOW

Affected: OWA

Posted On: Wednesday 24th April 2019 01:03 PM

Disable the SSL offloading configuration for on-prem Exchange

Sunday 21st April 2019 08:00 AM

Purpose: Purpose: Disable the SSL offloading configuration for on-prem Exchange in order to prepare the environment to enable OAUTH/HMA between O365 and Exchange. This is a prerequisite for that. This is also an attempt to resolve a Free/Busy issue.

Impact: MEDIUM

Affected: OWA, MAPI

Impact: MAPI outage during implementation and troubleshooting. Momentary OWA outage when restarting services.

Affected: Outlook clients.

Posted On: Friday 19th April 2019 08:09 AM

Skype for Business Security CU

Sunday 21st April 2019 05:00 AM

Purpose: The March 2019 Skype for Business Security CU contains a security fix for a spoofing vulnerability. This CU will be applied with routine updates to the SfB environment.

Impact: -----

Affected: Skype for Business servers.

Posted On: Thursday 18th April 2019 12:04 PM

Disable the SSL offloading configuration for on-prem Exchange

Tuesday 16th April 2019 11:00 PM

Purpose: Disable the SSL offloading configuration for on-prem Exchange in order to prepare the environment to enable OAUTH/HMA between O365 and Exchange. This is a prerequisite for that. This is also an attempt to resolve a Free/Busy issue.

Impact: MEDIUM

Affected: OWA, MAPI

Posted On: Tuesday 16th April 2019 05:13 PM

Updating Authentication Policy - Exchange Online

Monday 15th April 2019 11:00 PM

Purpose: The ITI Systems is enabling OAUTH2 authentication in our Exchange Online tenant. This will enable modern authentication for devices/applications that support it while still falling back to legacy protocols for older devices/apps.

Impact: Minimal impact is expected as this change is not a hard implementation but a advantageous setting; it will apply to only devices/apps that support it.

Affected: -----

Posted On: Friday 12th April 2019 11:46 AM

WordPress Plugin Updates

Sunday 14th April 2019 08:00 AM

Purpose: Visual Form Builder - Pro plugin update to 3.3.9.

Impact: None

Affected: None

Posted On: Wednesday 10th April 2019 02:25 PM

Disable the SSL offloading configuration for on-prem Exchange

Sunday 14th April 2019 07:00 AM

Purpose: Disable the SSL offloading configuration for on-prem Exchange in order to prepare the environment to enable OAUTH/HMA between O365 and Exchange. This is a prerequisite for that. This is also an attempt to resolve a Free/Busy issue.

Impact: MEDIUM

Affected: OWA, MAPI

Posted On: Friday 12th April 2019 10:05 AM

Enable password writeback in production Azure AD Connect

Wednesday 10th April 2019 11:42 AM

Purpose: This will allow self-service password resets to start working within Office365. 

Impact: LOW

Affected: M365,AD

Posted On: Wednesday 10th April 2019 11:44 AM

MFA Registration Required Enabled for All Students Group

Monday 8th April 2019 10:00 AM

Purpose: Enable Azure AD Identity Protection configuration to require MFA Registration for the group 'IDM-STUDENT_RECENT_24MO' group.

Impact: Students in this AD group will be prompted to complete Azure MFA Registration during their next interaction with Microsoft O365 Cloud Services like Exchange Online, Office365 ProPlus, OneDrive for Business, etc.

Affected: MUNET user accounts who are members of the AD group 'IDM-STUDENT_RECENT_24MO' . http://www.marshall.edu/it/mfa/

Posted On: Monday 8th April 2019 11:03 AM

SharePoint Update

Sunday 31st March 2019 09:00 AM

Purpose: To apply the latest patch to the SharePoint environment

Impact: inside.marshall.edu and sister sites will be down for the duration of the update

Affected: -----

Posted On: Friday 29th March 2019 02:47 PM

Change 400 error pages for production CAS servers

Sunday 31st March 2019 08:00 AM

Purpose: Changing the other 400 level error pages so that they appear more "professional" and less whimsical in their context

Impact: gateway.marshall.edu (Gateway) has 2 other pages that need changed so the CAS service running on Gateway and the applications dependent thereon will be affected. mucas02.marshall.edu (Banner) has 3 pages that will need to be changed and updated.

Affected: Gateway, ADFS, Blackboard, Banner

Was without power from early morning yesterday till round 5pm.

Will reschedule changes to these pages to the next change window.

Posted On: Monday 11th March 2019 03:56 PM

OarNet Planned Maintenance

Friday 29th March 2019 12:00 AM

Purpose: Summary of Work to be performed: One of OARnet’s service partners, AEP is performing maintenance within their network resulting in an impact to OARnet clients. We have determined that one or more of your circuits will be impacted by this maintenance. You will see a loss of service on this circuit for the duration of the work. We expect the outage to last 7 hours and will occur during the maintenance window 11 PM to 6 AM.

Risk Assessment during OARnet maintenance window: 1 = Minimal traffic loss risk (up to one minute outage possible) 2 = Moderate traffic loss risk (2 to 5 minute outage possible) 3 = High traffic loss risk (6 to 15 minute outage possible) X 4 = Extreme high traffic loss risk (16 minutes or longer outage possible).

Impact: Low

Affected: Internet services (possible).

All services will fail over the backup OarNet connection.

Posted On: Wednesday 13th March 2019 10:04 AM

MUAdminTS - Terminal Server Upgrade from Server 2012 to Server 2016

Thursday 28th March 2019 09:00 AM

Purpose: This change request is to upgrade MUAdminTS from Server 2012 to Server 2016.

Impact: Terminal services on MUAdminTS

Affected: IT employees, IT service providers, and ATI.

Posted On: Thursday 21st March 2019 04:37 PM

ESX UCS Cluster Rolling Reboot

Tuesday 26th March 2019 09:30 AM

Purpose: Dell Copilot has identified an issue with ESXi 6.7 U1 and the Compellent. The issue is that during a controller failover on the Compellent, VMWare may encounter an APD (all paths down) scenario with virtual machines that have raw device mappings (RDM). As we have several VMs with RDMs, it is strongly advised that we implement the fix described here: https://kb.vmware.com/s/article/67006

This change will take effect upon reboot of the ESX host. Due to the redundant nature of the vSphere environment, no services should be impacted as each ESX host will be rebooted one at a time. 

Impact: LOW

Affected: vSphere

Posted On: Monday 25th March 2019 01:52 PM

Sync userSMIMECertificate Attribute to O365

Monday 25th March 2019 02:00 PM

Purpose: To sync user S/MIME certificate data with O365

Impact: LOW

Affected: Microsoft 365

Posted On: Monday 25th March 2019 01:33 PM

Cisco Firewall Proof of Value (Firewall Replacement)

Sunday 24th March 2019 05:00 AM

Purpose: We are reviewing options for a replacement firewall and will be putting in place a Cisco 4120 FTD appliance in place of our existing ASA firewall.

Impact: Medium - High

Affected: Internet services, VPN, remote access.

Posted On: Friday 22nd March 2019 11:13 AM

Marshall Health/SoM SBC Firmware Update

Friday 22nd March 2019 11:00 PM

Purpose: Update firmware and apply Microsoft Teams license to the SBC at the School of Medicine

Impact: None - Low

Affected: Voice routing. The redundancy of the system should reroute any calls if the system should fail. We are already running this firmware in Huntington and South Charleston without issue.

Posted On: Friday 22nd March 2019 11:18 AM

University Site Database Migration

Sunday 17th March 2019 09:00 AM

Purpose: To move the production database to a new Linux server.

Impact: Minimal, site should have virtually not downtime, but no updates will be preserved after 12am the night/morning before under migration is complete.

Affected: University Site

Posted On: Friday 1st February 2019 02:52 PM

vCenter Certificate Replacement

Sunday 17th March 2019 07:00 AM

Purpose: Replace self-signed certificate on vCenter with an InCommon certificate

Impact: LOW

Affected: vSphere orchestration.

Posted On: Wednesday 6th March 2019 01:40 PM

Drinko ASR Software Update

Sunday 17th March 2019 06:00 AM

Purpose: Software update to give us enhanced threat analysis data from the router to Stealthwatch.

Impact: Low

Affected: Internet services.

No expected outage due to the redundancy of the system. We are currently running this software on our standby system in Prichard Hall without any issues.

Posted On: Friday 15th March 2019 11:55 AM

Exchange 2013 CU 22

Sunday 17th March 2019 05:00 AM

Purpose: Microsoft has released CU22 for Exchange 2013 on February 12. In order to maintain the N-1 compliance, we need to upgrade the 2013 environment from CU 21 to CU 22.

Impact: Low

Affected: Exchange Mail

Posted On: Wednesday 13th February 2019 09:01 AM

Upgrade MUEXCH01,02,06 to Exchange 2016

Sunday 17th March 2019 05:00 AM

Purpose: Upgrade existing production servers to Exchange 2016 to continue the migration of user mailboxes from 2013 to 2016

Impact: Low

Affected: Exchange Mail and any services hardcoded to use MUEXCH01,MUEXCH02, or MUEXCH06 internally or externally.

Posted On: Monday 4th March 2019 02:50 PM

Modify marshall.edu SPF Record

Sunday 10th March 2019 02:12 PM

Purpose: We need to modify the SPF record for marshall.edu to add spf.protection.outlook.com since we are starting the move of marshall email accounts to Office 365 and mail destined to external locations may fail SPF checks. 

Impact: LOW

Affected: Mail

Posted On: Sunday 10th March 2019 02:12 PM

Change CAS 404 message

Sunday 10th March 2019 09:30 AM

Purpose: gateway.marshall.edu will be undergoing maintenance in order to update the 404 error message that is displayed.

Impact: gateway is under go several restarts and services running on this server will experience downtime during this change.

Affected: Gateway, Blackboard.

Posted On: Monday 4th March 2019 09:31 AM

Exchange 2016 CU12

Sunday 10th March 2019 05:00 AM

Purpose: Apply Exchange 2016 CU 12 to all Exchange 2016 mailbox servers in the environment.

Impact: Low

Affected: Exchange mail

Posted On: Friday 15th February 2019 11:01 AM

WordPress 4.9.9 Update & Plugin Updates

Sunday 3rd March 2019 07:00 AM

Purpose: Routine maintenance updates for WordPress and active plugins

Impact: None

Affected: None

Posted On: Thursday 21st February 2019 09:05 AM

Banner Database Restart

Sunday 3rd March 2019 06:30 AM

Purpose: Changing a database parameter.

Impact: During restart database is unavailable.

Affected: Users and applications using Banner will not have access during this restart.

Posted On: Sunday 3rd March 2019 06:42 AM

Skype for Business Server CU8 install

Sunday 24th February 2019 04:00 AM

Purpose: To install Skype for Business Server 2015 January 2019 CU.  v6.0.93193537    https://support.microsoft.com/en-us/help/4464355/january-2019-cumulative-update-6-0-9319-537-for-skype-for-business-ser  

Impact: redundant nature of the SfB environment should minimize any potential service outage.

Affected: polycom sfb client response groups UM

Posted On: Thursday 14th February 2019 06:49 PM

Nexsan Storage Firmware Update

Sunday 17th February 2019 08:00 AM

Purpose: To update the firmware on the Nexsan storage array servicing Commvault and passive database copies of exchange 2016. This is to address an iSCSI bug detected last week.

Impact: Backups and restores for Commvault will be unavailable during this time. Additionally, the passive database copy being housed on this will be unavailable. Due the redundant nature of our Exchange environment, email should not be interrupted or adversely affected.

Affected: Commvault

Posted On: Friday 25th January 2019 08:24 AM

myMU Portal Updates / Patches

Sunday 17th February 2019 08:00 AM

Purpose: To upgrade and patch the SharePoint farm environment.

Impact: myMU will be up and down during the duration of the patching.

Affected: -----

Posted On: Tuesday 12th February 2019 10:29 AM

Apply Oracle Patches and Banner Upgrades

Sunday 17th February 2019 06:00 AM

Purpose: Apply latest Oracle Security Patches, and upgrade Banner components

Impact: There will be some downtime during the patching window and again during the deployment process for Banner Applications

Affected: Services and users of Banner Production

Posted On: Sunday 17th February 2019 06:58 AM

Active Directory SYSVOL Migration from FRS to DFSR

Sunday 17th February 2019 05:00 AM

Purpose: Migrate SYSVOL from FRS to DFSR per MS documentation and recommendations. This will finalize the conversion.

Impact: AD Sysvol

Affected: All domain controllers

Posted On: Thursday 23rd August 2018 09:59 AM

Firepower/Firesight Patch

Sunday 10th February 2019 07:00 AM

Purpose: Patch FirePower and FireSight manager.

Impact: None

Affected: None expected. Internet access if there are issues with the patch.

Posted On: Friday 8th February 2019 09:43 AM

Palo Alto Firewall Removal

Sunday 10th February 2019 07:00 AM

Purpose: To remove the PA evaluation unit.

Impact: None

Affected: None

Posted On: Friday 8th February 2019 09:44 AM

Remove registry key from exchange servers to address CVE-2018-8581

Wednesday 6th February 2019 03:00 PM

Purpose: Remove a registry key to correct a security vulnerability defined as important by Microsoft. Details: https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2018-8581

Impact: Most likely Low

Affected: Exchange

Posted On: Wednesday 6th February 2019 02:59 PM

Azure MFA Configuration Refresh

Tuesday 5th February 2019 04:30 PM

Purpose: Configuration refresh for Azure Multi-Factor Authentication (MFA) to move from 'Account.ActiveDirectory.WindowsAzure.com' to new Azure AD Identity Protection admin interface.

Impact: Accountholder will receive a 'More information required' dialog during next O365 Cloud Service logon. New config provides a 'Skip for now' option (up to 14 days). Need to click 'Next' to review 'Additional security verification' data. Should not have to re-register a mobile device.

Affected: Approximately 85 Information Technology staff base user and elevated -A admin accounts plus an additional 26 user accounts who were part of the MFA-early-adopter sign-up.

Posted On: Wednesday 6th February 2019 09:48 AM

Clone DWTEST into DWPROD

Sunday 3rd February 2019 06:30 AM

Purpose: To Clone DWTEST db into DWPROD in order to copy the DW Test admin and scribe database to DW Production as per client requirement.

Impact: The Degreeworks Test and Prod DB and apps will be down during the cloning procedure and expected downtime is 6 hours.

Affected: The application services and client tools those rely on Degreeworks Prod database will be down and application services will require restart once cloning is completed and database is back to online.

Posted On: Friday 1st February 2019 09:27 AM

VMware ESX Host Upgrades

Tuesday 29th January 2019 08:00 AM

Purpose: To upgrade the ESX hosts to match the vCenter version of 6.7 U1. This will be a multi-day project.

Impact: Low/Minimal

Affected: Virtual environment. The redundant architecture will prevent service outages

Posted On: Sunday 27th January 2019 08:01 AM

MUMobile software upgrade

Monday 28th January 2019 05:00 PM

Purpose: MUMobile servers were upgraded from v5.2 to 5.3

Impact: Some MUMobile app features were unavailable for less than one minute while tomcat was restarted.

Affected: -----

Posted On: Friday 1st February 2019 09:35 AM

Oracle Patches

Sunday 27th January 2019 09:00 AM

Purpose: To apply the latest Oracle Database and OJVM security patches.

Impact: The Degreeworks Prod DB and apps will be down during the oracle patches and expected downtime is 1.5 hours.

Affected: The application services and client tools those rely on Degreeworks Prod database will be unable to connect and application services will require restart once database is back to online.

Posted On: Friday 25th January 2019 12:26 PM

VMWare Host Migration

Sunday 27th January 2019 06:00 AM

Purpose: Migrate current ESX hosts to a new vCenter server

Impact: Low. The migration of hosts into the new environment should not result in downtime

Affected: Virtual Environment

Posted On: Friday 25th January 2019 09:55 AM

Change ADFS Token Signing Certificate

Sunday 27th January 2019 04:00 AM

Purpose: Extend life of token certificate to avoid portal and dependent service outages

Impact: Medium

Affected: ADFS, CAS, Porta, Adobe Sign, and any service leveraging ADFS

Posted On: Thursday 4th October 2018 11:50 AM

vSphere Upgrade

Sunday 27th January 2019 04:00 AM

Purpose: We will upgrade our existing 6.0U2 vSphere environment to vSphere 6.7U1. ESXi hosts will be migrated to the new vCenter instance followed by upgrading the individual hosts.

Impact: Low impact

Affected: Virtualization environment serving campus services.

Posted On: Thursday 17th January 2019 12:12 PM

Change Banner Admin Applications SSO

Sunday 20th January 2019 08:00 AM

Purpose: To provide browser support for Banner Admin Pages to all browsers. This will change the SSO login for Banner Admin Pages, Banner Document Manager, Banner Workflow and Application Navigator. Additionally, Application Navigator will be restricted to only administrative applications and no longer support Self-Service applications.

Impact: A change to the configuration is required, which in turn requires a redeployment of all of the affected applications.

Affected: Users will not have access to the applications during the redeployment process.

Posted On: Sunday 20th January 2019 08:01 AM

Linux Patches

Sunday 20th January 2019 06:00 AM

Purpose: Install required patches to address known vulnerabilities.

Impact: Systems will be down briefly while reboots occur to apply updated kernels.

Affected: muban9adm01 mugrid02 muban9app01 mudworksdb-new muban9api01 mudworksapp01 bannerxe04 mueaapex01 mudworksapp02 muesm01 muentapps04 mudworksapp02 biostat nagpra mucups mucups-hp mugit04

Posted On: Wednesday 16th January 2019 04:19 PM

Syslog Server Replacement

Sunday 20th January 2019 04:00 AM

Purpose: Replace the aged and EOL syslog server for the ASA, ISE, Barracuda, and other log generators

Impact: Low

Affected: Logs for ASA, ISE, DHCP, Barracuda during the cutover time will be lost and unrecoverable.

Replacement failed. Server was not parsing logs correctly. Will attempt at a later date.

Posted On: Wednesday 22nd August 2018 03:30 PM

Exchange 2016 CU 11/12 Upgrade

Sunday 20th January 2019 04:00 AM

Purpose: To keep in line with Microsoft supported guidance of N-1 for Exchange CUs in a hybrid configuration with Microsoft 365

Impact: Minimal due to the redundant nature of Exchange.

Affected: OWA access and mail flow

Posted On: Tuesday 6th November 2018 10:21 AM

Inactive Account Cleanup

Sunday 20th January 2019 04:00 AM

Purpose: To disable inactive accounts in Active Directory

Impact: Minimal

Affected: Approximately 11,700 accounts. O365 resources will be delicensed and purged 30 days from disabling. V: drive will be disabled and removed pending deletion at a later date.

Posted On: Tuesday 8th January 2019 09:32 AM

Upgrade Azure AD Connect

Sunday 20th January 2019 04:00 AM

Purpose: To stay within best practice and compliance with Microsoft

Impact: Minimal

Affected: Office 365 user and attribute sync.

Posted On: Tuesday 15th January 2019 09:44 AM

WordPress Plugin Updates

Sunday 13th January 2019 07:30 AM

Purpose: 6 WordPress Plugins required maintenance updates available from developers.

Impact: None

Affected: None

Posted On: Sunday 13th January 2019 08:43 AM

Restrict Banner 8 Forms and Update Workflow Email

Friday 11th January 2019 10:00 PM

Purpose: Restrict Banner 8 Forms access to only Marshall Custom Forms. Additionally, an issue with mail.marshall.edu and workflow email was identified and a change to outlookweb.marshall.edu needs to be made to ensure all email gets sent and received.

Impact: For forms, most of the delivered forms will no longer be available after the maintenance. For workflow emails should work with out interuption.

Affected: For forms users still using Banner 8 delivered forms will need to migrate to Banner 9. For workflow users will loose access briefly while the re-configured application is deployed.

Posted On: Friday 11th January 2019 03:17 PM

Banner HR/Payroll Patches (8.15.1.2 and 9.3.9.1.2)

Wednesday 9th January 2019 10:00 PM

Purpose: This is to correct a defect with PHAHOUR that is impacting processing times.

Impact: This will fix the defect and a few others as well. This will require a redeployment of Banner 9 Admin Pages.

Affected: Any Banner user actively using Banner 9 Admin Pages during the redeployment process.

Posted On: Wednesday 9th January 2019 04:44 PM

Banner Tax Updates 259 and 260

Monday 7th January 2019 05:00 PM

Purpose: Apply HR Tax updates for State Income Taxes. Update 259 and 260.

Impact: Does not require downtime so all Banner Services and Applications should be available.

Affected: N/A

Posted On: Monday 7th January 2019 01:51 PM

Dell Data Security Management Server Updates

Monday 7th January 2019 10:30 AM

Purpose: MUDDPE-FE01 Front End Proxy was updated to version 10.1.0.32 on 1/7/2019.

MUDSMS-VE was upgraded to 10.1.0.32 on 12/21/2018.

Impact: Minor. Dell Data Security Encryption clients were unable to reach the server during the upgrade on 12/21/2018, but encryption services were not affected.

Affected: No end users affected.

Posted On: Monday 7th January 2019 11:21 AM

Banner Tax Season Updates

Sunday 6th January 2019 08:00 AM

Purpose: Upgrades to Banner HR, Position Control, Accounts Receivable, Admin Common and Application Navigator.

Impact: Banner will be unavailable during the upgrade

Affected: Banner users, and applications that rely on Banner.

Posted On: Sunday 6th January 2019 09:32 AM

Web Server PHP Upgrades

Sunday 23rd December 2018 08:00 AM

Purpose: To upgrade the version of PHP on the main webserver

Impact: www.marshall.edu and other smaller sites will be down for the duration of the maintenance

Affected: www.marshall.edu and other smaller sites will be down for the duration of the maintenance

Posted On: Monday 17th December 2018 08:33 AM

MUOnline Upgrade

Thursday 20th December 2018 06:30 PM

Purpose: To allow Blackboard to update our system to Q2 2018 CU4

Impact: System will be down

Affected: Everyone

Posted On: Monday 17th December 2018 10:21 AM

BEP & BRIM Relocated

Wednesday 19th December 2018 05:30 PM

Purpose: Move the Banner applications off of Oracle 11g Weblogic and onto Oracle 12c Weblogic. 11g is going to extended support at the end of the year.

Impact: Applications will be unavailable during this move.

Affected: Users of the Banner Event or Banner Recruit Integration Manager applications.

Posted On: Wednesday 19th December 2018 06:50 PM

Financial Aid Upgrades and patches

Wednesday 19th December 2018 05:00 PM

Purpose: Installed Banner Financial Aid Patch pcr-000162070_res8340003, Banner Financial Aid 8.34.1, Banner Financial Aid Patch pcr-000163676_res8340101, Banner Financial Aid 9.3.12.0.1 to keep the Banner Financial Aid module current.

Impact: Financial aid module unavailable during upgrades. Brief connectivity interruptions to Banner9 Admin users during re-deployment of Banner Admin Common between 6 and 6:30PM.

Affected: Users logged into Application Navigator in Banner 9 and Financial aid users.

Posted On: Thursday 20th December 2018 11:08 AM

Windows Server 2019 License Added to MUKMS

Wednesday 19th December 2018 03:00 PM

Purpose: Apply Microsoft Windows Server 2019 license key to the campus key management service (KMS) server MUKMS.

Impact: No negative client impacts reported. MUNET Windows Server 2019 hosts can now activate their licensing against MUKMS.marshall.edu

Affected: IT Infrastructure and Distributed IT teams deploying hosts running Windows Server 2019 OS.

Posted On: Monday 7th January 2019 01:50 PM

Identity Services Patch 5

Tuesday 18th December 2018 10:00 PM

Purpose: Bug fixes. Most importantly AD authentication problems.

Impact: Minor. With redundancy in environment no outages should be experienced.

Affected: Wireless and VPN authentications.

Posted On: Friday 14th December 2018 09:44 AM

Drinko Library Switch Software Upgrade

Tuesday 18th December 2018 10:00 PM

Purpose: Software/vulnerability fixes. One major bug has caused switches to become unresponsive when created a vlan.

Impact: Major

Affected: All internet access will be offline during reload. This should take between 15-20 minutes.

Posted On: Friday 14th December 2018 09:47 AM

Wireless Lan Controller Software Upgrade - Marshall Campus

Tuesday 18th December 2018 10:00 PM

Purpose: Bug and vulnerability fixes.

Impact: Major

Affected: All wireless will be offline while controllers reload.

Posted On: Friday 14th December 2018 10:11 AM

RightFax upgrade from 10.6 Feature Pack 3 Service Release 6 to Service Release 7

Tuesday 18th December 2018 10:00 PM

Purpose: RightFax upgrade from 10.6 Feature Pack 3 Service Release 6 to Service Release 7

Impact: All inbound and outbound faxes on the RightFax platform.

Affected: All inbound and outbound faxes on the RightFax platform.

Posted On: Tuesday 18th December 2018 10:27 PM

Byrd Clinical Power and Fiber Interruption

Saturday 8th December 2018 07:00 AM

Purpose: I received a email on 3-Dec that Dixon will be rerouting the power to the Byrd building on 8-Dec beginning at 7:00. During this same time they will be repairing the fiber that was damaged during the excavation of the location of the new graduate housing for pharmacy.

Impact: High

Affected: Power:

Possibilities include all networked services if the generator and UPS's have issues.

Clinics: Douglas, Pediatrics 3rd Avenue.

We will update locations as we investigate fiber paths.

Posted On: Wednesday 5th December 2018 08:31 AM

muwww03 PHP Upgrades

Sunday 2nd December 2018 08:00 AM

Purpose: To upgrade the PHP version of muwww03

Impact: All university websites under the www subdomain will be temporarily unavailable.

Affected: All university websites under the www subdomain.

Posted On: Friday 30th November 2018 08:40 AM

Oracle Patches

Friday 30th November 2018 03:00 PM

Purpose: To apply the latest Oracle Database and OJVM security patches

Impact: The Degreeworks Test DB will be down during the oracle patches and expected downtime is 1.5 hours.

Affected: The application services and client tools those rely on Degreeworks test database will be unable to connect and application services will require restart once database is back to online.

Posted On: Wednesday 28th November 2018 04:35 PM

Change to Banner 9 Application Navigator

Tuesday 27th November 2018 09:13 PM

Purpose: Added SFAREGN to the list of objects to ignore in the Application Navigator. This doesn't remove it from Banner Admin Pages just from the main search box.

Impact: Restart required of the application Navigator application.

Affected: Any user logged into application navigator

Posted On: Tuesday 27th November 2018 09:15 PM

Update Applied - Quest-KACE Systems Deployment Appliance v. 6.1.251

Tuesday 27th November 2018 12:00 PM

Purpose: Vendor provided update applied to Quest-KACE Systems Deployment Appliance (aka K2000) to v. 6.1.251 from 6.0.425. For fixes & enhancements, see the KACE Systems Deployment Appliance 6.1 - Release Notes at https://support.quest.com/technical-documents/kace-systems-deployment-appliance/6.1%20common%20documents/release-notes

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. K2000 SDA engineers should check their image workstations are running the latest version of the System Deployment Toolkit and have appropriate version of the 'Windows Assessment and Deployment Toolkit' (WADK) installed. https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install

Posted On: Wednesday 28th November 2018 08:48 AM

Banner Workflow and Document Management SSO Changes

Sunday 25th November 2018 08:00 AM

Purpose: Change how users will login to these applications. This will allow for integration with Banner 9 Admin Pages. Changes the sign-on process from Oracle account Authentication to SSO via a users munet account.

Impact: This will create a brief outage expected to be less than 1 hour, to change the configuration and restart the services. During the changes and restart both services will be unavailable.

Affected: Any user of either system will not have access during the changes.

Posted On: Wednesday 14th November 2018 05:08 PM

Migrate Resource Mailboxes to Exchange 2016

Thursday 22nd November 2018 10:00 AM

Purpose: In preparation for the bulk move of all users to Exchange 2016, migrate all resource mailboxes over to Exchange 2016. A resource mailbox is a mailbox representing a room or piece of equipment.

Impact: Low

Affected: Resource mailboxes and any Outlook client currently connected to them. Users will be prompted to restart Outlook

Posted On: Monday 12th November 2018 09:44 AM

Biggreen Maintenance

Sunday 18th November 2018 06:00 AM

Purpose: We will be performing system maintenance on the cluster to install software on compute nodes and update configurations.

Impact: The cluster will be unavailable while the modifications are made and service restarts are performed on compute nodes.

Affected: This will affect the ability to run batch jobs on the cluster.

Outcome: Maintenance and configuration changes were completed without issue. Actual downtime during the procedure was 30 minutes. Services were restored at 6:30AM 11/18/2018.

Posted On: Tuesday 6th November 2018 09:37 AM

Edge Firewall and Malware Protection Appliance Software Upgrade

Sunday 18th November 2018 06:00 AM

Purpose: Software upgrades to the edge firewall and FIRESight modules to patch a security vulnerability

Impact: None, due to the nature of redundant firewalls

Affected: -----

Posted On: Friday 16th November 2018 08:07 PM

AudioCodes Session Border Controller - Routing change from LDAP to Dial Plan structure

Sunday 18th November 2018 05:00 AM

Purpose: The purpose of this change is allow much more flexibility in our routing rules. We hope to be able to route based on source telephone number, destination telephone number, or a combo of each.

Impact: We are initially going to only apply this change to our Skype for Business outbound connection to the Drinko AudioCodes Session Border Controller. All calls from main campus to destinations external of the Skype for Business platform will be affected.

Affected: All main campus Skype for Business telephones calling to external telephone numbers.

Posted On: Tuesday 6th November 2018 11:18 AM

muRemote replacement

Sunday 18th November 2018 04:00 AM

Purpose: replace muRemote with Windows 2016 server. the current muremote has developed a corrupt disk and is in a failing state.

Impact: no users will have access to muRemote during the switch over.

Affected: users who access muremote.

Posted On: Tuesday 30th October 2018 02:54 PM

WLC Software Upgrade

Sunday 18th November 2018 04:00 AM

Purpose: Security patches and bug fixes.

Impact: High

Affected: All wireless connectivity will be unavailable during reload.

Posted On: Friday 2nd November 2018 10:44 AM

Demo Firewall In-Line

Sunday 18th November 2018 04:00 AM

Purpose: As to further evaluate a new firewall appliance, a physical network connection change has to be made to bring the device inline with our external data flow.

Impact: No direct impact, as to the nature of a secondary firewall. The external data flow will failover to the secondary as the change is made, then traffic will be brought back to the new configured data path at the Primary.

Affected: None

Posted On: Friday 16th November 2018 12:22 PM

Modify O365 CAS Mailbox Policy to disable IMAP and POP Protocols

Thursday 15th November 2018 01:00 PM

Purpose: This will disable all IMAP and POP protocols on new accounts created after the change. Existing users will not be affected. This will help reduce attack surface area for our accounts.

Impact: None

Affected: All new O365 accounts will no longer have IMAP or POP3 available to them.

Posted On: Thursday 15th November 2018 12:36 PM

Updated Settings For Banner Job Submission and Banner 9 Admin Pages

Wednesday 14th November 2018 04:54 PM

Purpose: Restarted Banner Job Submission to change a custom copy process for Financial Aid Job. This restart took about 10 seconds. Additionally, added 200 more JDBC connections to Banner Admin Pages, total available is now 400 JDBC connections, this was a live change and required no restart.

Impact: Job Submission was out for 10 seconds

Affected: Anyone trying to use Job submission during the restart.

Posted On: Wednesday 14th November 2018 04:58 PM

Banner Workflow

Sunday 11th November 2018 08:00 AM

Purpose: We will be moving the workflow application during the maintenance window to a new server. This is in preparation for the SSO changes on the following weekend to support the new Banner 9 Admin Pages.

Impact: This move should be brief and consist of approximately 1hr of down time of the workflow application.

Affected: Users of the Banner Workflow application will lose access during this move.

Posted On: Tuesday 6th November 2018 10:54 AM

Banner Document Management Configuration Testing

Thursday 8th November 2018 06:00 PM

Purpose: To prepare for the changes related to SSO and the new Banner 9 Admin Pages. We will be making configuration changes during the maintenance window to test the setup in Banstage. Because the systems share some components this will make Production unavailable during this time.

Impact: Document Management will be unavailable during this process.

Affected: All users of Banner Document Management will not have access during this downtime.

Posted On: Tuesday 6th November 2018 10:52 AM

WordPress Plugin Updates

Sunday 4th November 2018 07:00 AM

Purpose: Routine plugin updates by developers.

Impact: None

Affected: None

Posted On: Thursday 1st November 2018 05:55 PM

OWA Routing Change

Sunday 4th November 2018 06:00 AM

Purpose: Update the OWA pools on the F5 such that the Exchange 2016 servers are the first to respond to client requests. The Exchange 2013 servers will have their traffic proxied via the 2016 servers. This is for testing an issue with shared and resource mailboxes not loading via OWA for users on a 2016 database. 

Impact: Low

Affected: OWA Access

Posted On: Thursday 1st November 2018 11:32 AM

Identity Services Engine Patch 4

Sunday 28th October 2018 07:00 AM

Purpose: Security and bug fixes.

Impact: Low

Affected: Radius authentications for wireless/vpn and guest wireless access.

Posted On: Friday 26th October 2018 03:16 PM

Deployment of KACE Agent Upgrade on Campus Workstations

Thursday 25th October 2018 04:15 PM

Purpose: To upgrade KACE agents campus-wide.

Impact: Users not directly impacted, however a new "K" icon will appear in the System Tray in Windows (or Menu bar on Macs) that gives the status of the agent's connection to the KACE Systems Management Appliance. Icon also allows users or IT service providers to force an inventory update or restart the KACE agent service (a.k.a. "konea").

Affected: Marshall-owned workstations with KACE agent installed.

Posted On: Thursday 25th October 2018 04:16 PM

Restart Banner Database

Tuesday 23rd October 2018 08:00 PM

Purpose: Because of increased utilization with Banner 9 and other resources, we need to tune some of the Database parameters to facilitate the increased usage.

Impact: Will cause a brief outage as the database will need to be restarted for the changes to take affect. Should take around 15 min.

Affected: All Banner users and any systems or applications reliant on Banner.

Posted On: Tuesday 23rd October 2018 04:44 PM

Upgraded KACE Agent on Drinko Staff Workstations

Monday 22nd October 2018 11:54 AM

Purpose: To upgrade KACE agents on Drinko staff workstations before deploying campus-wide.

Impact: Users not directly impacted, however a new "K" icon will appear in the System Tray in Windows (or Menu bar on Mac) that gives the status of the agent's connection to the KACE Systems Management Appliance. Icon also allows users or info-tech service providers to force an inventory update or restart the KACE agent service.

Affected: Drinko staff workstations

Posted On: Monday 22nd October 2018 11:59 AM

Linux Time Server Upgrade

Sunday 21st October 2018 10:00 AM

Purpose: To upgrade the linux time servers to CentOS 7

Impact: Low

Affected: Any system relying upon mutime.marshall.edu for time. Impact should be minimal during the cutover as time is not updated every second on every device.

Posted On: Thursday 27th September 2018 09:51 AM

myMU Patches

Sunday 21st October 2018 09:00 AM

Purpose: Update the myMU Sharepoint environment security patches.

Impact: myMU will be periodically unavailable as servers come up and go down throughout the upgrade process.

Affected: Anyone who requires access to any mymu webpage.

Posted On: Thursday 4th October 2018 12:00 PM

Shibboleth Server Migration

Sunday 21st October 2018 06:00 AM

Purpose: We will be migrating from the current Shibboleth 3.1.2 instance to a newer Shibboleth 3.2.1 to allow integration with the Marshall University ADFS SSO portal.

Impact: Any services that authenticate using the shibboleth service will be unavailable for approximately 5 to 10 minutes while the migration is taking place.

Affected: Tapingo services, Blackboard Transact for Eaccounts, Poll Everywhere services, WVAquavit access, eRezLife, and any other services that authenticate against the Marshall University Shibboleth instance.

Posted On: Friday 28th September 2018 11:41 AM

Linux Server Kernel and OS Patches on Banner Production Servers

Sunday 21st October 2018 06:00 AM

Purpose: Installation of kernel and OS patches to update for critical vulnerabilities. Reference Footprints ticket TIC-8288. We will be working in conjunction with the Enterprise Applications group to perform controlled systems reboots to apply the new kernels.

Impact: Production Banner will be unavailable while systems are rebooted.

Affected: The following servers will be impacted: MUINFO7 MUENTAPPS03 MUENTAPPS04

Posted On: Tuesday 16th October 2018 11:20 AM

Test DHCP Failover

Sunday 21st October 2018 05:00 AM

Purpose: To test failover redundancy of the DHCP server

Impact: If the failover is successful no one will be affected due to the redundancy, If the failover is not successful user may experience a short interruption to their network connection as the failover server is manually enabled.

Affected: minimal devices may experience an interruption in network connection.

Posted On: Tuesday 2nd October 2018 11:42 AM

Update ADFS F5 iApp

Sunday 21st October 2018 05:00 AM

Purpose: To update the iApp to support ADFS v4

Impact: High

Affected: Office365 and ADFS-integrated sign-on services. These services will be unavailable during this time.

Posted On: Tuesday 2nd October 2018 12:35 PM

Configuration Change to Banner 9 ApplicationNavigator

Friday 19th October 2018 06:00 PM

Purpose: Correct the Faculty Attendance tracking link and the Faculty Grade Entry link.

Impact: Short outage for Application Navigator and Banner Admin users.

Affected: Banner 9 Admin Page users.

Posted On: Wednesday 26th September 2018 01:32 PM

Financial Aid Patches for Banner

Thursday 18th October 2018 06:00 PM

Purpose: Upgrades to the Financial Aid Banner Administrative Module in Banner 8. Aditionally, applying a Banner Admin Common upgrade to support the new Financial Aid Updates in Banner 9.

Impact: Banner 9 Users will loose access to Admin Pages at some point during the upgrade process for about 15 - 30 minutes

Affected: Financial Aid Administrative Forms users, All Banner 9 Admin Page Users

Posted On: Thursday 18th October 2018 06:02 PM

Quest KACE "KBox" Upgrade to SMA v9.0

Wednesday 17th October 2018 10:00 AM

Purpose: To upgrade the production Quest KACE SMA server to the latest version - 9.0

Impact: Low; KACE clients will not be able to connect/update inventory to the KBox during upgrade. KACE administrators will not have access to the Kbox to deploy software, scripts, or check device inventory.

Affected: KACE admins and KACE client computers. End users not directly affected.

Posted On: Tuesday 9th October 2018 04:53 PM

Restart MUENTAPPS03x

Monday 15th October 2018 09:00 PM

Purpose: Restart required to apply kernel patches

Impact: Banner 8 Financial Aid 11gR2 production forms environment will be unavailable.

Affected: Financial Aid Banner 8 Forms users.

Posted On: Monday 15th October 2018 10:57 AM

ASA, FireSight Manager and FirePOWER sensor

Sunday 14th October 2018 08:00 AM

Purpose: Address Vulnerabilities

Impact: Low

Affected: Not Expected

Posted On: Friday 12th October 2018 04:39 PM

Update Applied - Quest-KACE Systems Deployment Appliance v. 6.0.425

Monday 8th October 2018 06:00 PM

Purpose: Vendor provided update applied to Quest-KACE Systems Deployment Appliance (aka K2000) to v. 6.0.425 from v. 5.1.84. For fixes & enhancements, see the KACE Systems Deployment Appliance 6.0 - Release Notes at https://support.quest.com/technical-documents/kace-systems-deployment-appliance/6.0%20common%20documents/release-notes#TOPIC-944129.

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. K2000 SDA engineers should check their their image workstations are running the latest version of the System Deployment Toolkit and have appropriate version of the 'Windows Assessment and Deployment Toolkit' (WADK) installed. https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install

Posted On: Monday 8th October 2018 06:19 PM

911 Service Updates

Friday 5th October 2018 03:30 PM

Purpose: Move 911 services from static assigned to enhanced 911 services.

Impact: Low to none

Affected: Voice services - 911 dialing

Posted On: Friday 5th October 2018 04:55 PM

Byrd Clinical Wireless Controller Code Upgrade

Wednesday 3rd October 2018 11:00 PM

Purpose: Several bug fixes included multiple that have caused an unexpected controller reload.

Impact: High - All wireless connectivity provided by access points joined to this controller pair will be unavailable during reload. This is expected to take no longer than 30 minutes.

Affected: All access points joined to controller pair. This includes all wireless access at Byrd clinical and several remote locations.

Posted On: Wednesday 3rd October 2018 09:14 PM

Update Applied - Dell Security Management Server Virtual and FE Proxy v. 10.0.0.29

Wednesday 3rd October 2018 05:30 PM

Purpose: Vendor provided update applied to Dell Security Management Server Virtual and Front-End Proxy host upgraded from v. 9.11.0.64 to v. 10.0.0.29. For fixes & enhancements, see the Technical Advisories at http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-encryption/manuals

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. Clients running DDPE Client Agents should upgrade to v. 10.x clients for latest version support.

Posted On: Thursday 4th October 2018 10:08 AM

ISE Patch 3 Install

Monday 1st October 2018 10:30 PM

Purpose: ISE security patches and other resolved caveats.

Impact: Zero to Low

Affected: Possible authentication failures for wireless and VPN. No issues should be seen with redundancy of environment.

Completed with no issue.

Posted On: Monday 1st October 2018 12:07 PM

Firewall Configuration Change - Prevent External Unauthenticated SMTP Delivery to Exchange on TCP Port 25

Thursday 27th September 2018 02:00 PM

Purpose: Reconfigure campus firewall to prevent direct SMTP delivery from EXTERNAL sources to campus Exchange servers. Unauthenticated SMTP delivery should be directed to the servers listed on the Marshall.edu DNS MX record (e.g. Barracuda Spam Firewalls). See IT Support SR-104

Impact: This change is enacted to prevent unsolicited or malicious e-mail from bypassing the Marshall.edu MX servers.

Affected: Unknown: any exceptional use cases or legacy configurations are asked to please contact the Marshall IT Service Desk and open a support request if they believe this configuration change may be affecting their e-mail processes. jbc

Posted On: Thursday 11th October 2018 07:18 PM

Exchange 2016 Server Installation

Wednesday 26th September 2018 10:00 PM

Purpose: To add one last temporary Exchange 2016 node to accommodate mass mailbox migrations from 2013 to 2016.

Impact: Mail routing and flow will not be affected. Users using or opening Microsoft Outlook on Marshall's network may see a certificate warning. This is expected behavior with a new Exchange installation. IT Service desk has a work around to resolve that issue should it persist for any affected users. This side-effect should be minimal.

Affected: Exchange/Office365 Hybrid Environment, Outlook clients

Posted On: Monday 24th September 2018 11:32 AM

Expiration of Adobe Creative Cloud Device Licenses

Wednesday 26th September 2018 02:05 AM

Purpose: IT Service Desk is working with several dozen individuals to convert their Adobe Creative Cloud application installs from 'per-device' to 'named-user' licensing mode. License expires 8/27/2018. There is a 30-day grace period until loss of service. See https://www.marshall.edu/it/adobe for details on requesting access for new/upgrade installs.

Impact: Creative Cloud Apps may prompt for reactivation or display in the Creative Cloud Desktop App as 'trial' mode.

Affected: Adobe Creative Cloud for Teams software deployed between Aug-2016 and July-2018 which was activated using 'per-device' licensing.

Posted On: Monday 27th August 2018 04:40 PM

Banner Upgrades and Oracle Patches

Sunday 23rd September 2018 07:00 AM

Purpose: Apply the latest Oracle Database and JVM security patches. Updates to Banner Financial Aid module, which also requires updates to the General and Banner 9 counterparts.

Impact: The Banner database will need to be down during the Oracle patches, as well as a couple of the Banner upgrades. Expectations is for 4 hours of downtime. Other minimal impact of services during other Banner upgrades which should only impact the Banner Web Admin Applications.

Affected: During the first part all services that rely on the Banner Database will be unable to connect. Some services will require a restart once Banner is brought back online. Anyone using Self Service Banner, Internet Native Banner, Banner Admin Pages, Workflow, Recruit, MUBert etc. will be unable to connect with Banner in the early hours of the morning.

Posted On: Tuesday 18th September 2018 02:08 PM

Upgrade ADFS Farm Behavior Level

Sunday 16th September 2018 10:00 AM

Purpose: The ITI Systems Team will upgrade the ADFS Farm Behavior Level to the maximum supported by ADFS on current Windows Server Environment. This will allow further controls for security and additional features we can leverage in the future.

Impact: There is little impact as this process doesn't take ADFS offline and the DBs for ADFS are backed up and new ones are created for the new version of the farm, thus allowing for a roll back, should it be required.

Affected: No users have been negatively affected by this. This did change the PSSO lifetime from 60480 mins to 129600 mins. The device usage window was also increased from 7 to 14 days.

Posted On: Sunday 16th September 2018 10:33 AM

WordPress Plugin Updates

Sunday 16th September 2018 08:00 AM

Purpose: 8 WordPress Plugins had required updates available.

Impact: None

Affected: None

Posted On: Monday 17th September 2018 09:26 AM

Remove Akamai Device

Sunday 16th September 2018 06:00 AM

Purpose: Returning Hardware to Vendor

Impact: None

Affected: Nothing

Posted On: Thursday 13th September 2018 12:05 PM

Exchange 2013 CU 21

Sunday 16th September 2018 05:00 AM

Purpose: To stay within Microsoft's mandate of N-1 in a Hybrid environment

Impact: Exchange mail flow may be delayed or disrupted during upgrades

Affected: All Exchange mailboxes and mail routing

Posted On: Wednesday 22nd August 2018 03:19 PM

Skype for Business July CU being applied

Sunday 16th September 2018 05:00 AM

Purpose: To ensure our SfB environment stays at current release.

Impact: Potential phone outage during server failover. (<1 minute)

Affected: Polycom phones and SfB clients

Posted On: Wednesday 12th September 2018 03:25 PM

DHCP Server Upgrade

Sunday 16th September 2018 05:00 AM

Purpose: This is to upgrade our DHCP services currently hosted on Windows Server 2012R2 to be migrated to Windows Server 2016. This is to fix a current bug we are experiencing that is not allowing some scopes to create reservations.

Impact: There is a chance that devices that receive their IP address dynamically will have to query the server to get a new IP address, this may cause brief disconnects to wireless clients.

Affected: Clients connected to the network.

Posted On: Wednesday 12th September 2018 04:01 PM

Frontier circuit upgrade - Drinko Library

Thursday 6th September 2018 08:00 AM

Purpose: Upgrade existing 1G circuit to 10G with a 3G UNI

Impact: Remote campus WAN connectivity - voice, data and video.

Affected: Remote campuses on the Frontier network: South Charleston, Gilbert Harless Center, MOVC - Pt. Pleasant, RCBI-Bridgeport, Spring Valley Medical Education Building and MUSOM Family Med Lavalette, WV.

Posted On: Tuesday 28th August 2018 02:51 PM

Nexsan Firmware Upgrade

Tuesday 4th September 2018 09:00 AM

Purpose: To upgrade Nexsan firmware. Support believes this will provide a fix for the outage sustained on 26 August thru 27 August

Impact: Commvault will be unavailable during the upgrade as a precautionary measure

Affected: Commvault

Posted On: Monday 27th August 2018 04:43 PM

Twin Towers East Switch Software Upgrade

Saturday 1st September 2018 10:00 AM

Purpose: Correct some software defects and bring Twin Towers East up to the software standard.

Impact: High

Affected: All voice, video and data services.

Posted On: Friday 17th August 2018 02:18 PM

Data Center Nexus Switch Software Upgrade

Saturday 1st September 2018 01:00 AM

Purpose: To correct a software defect in the data center switch software that is causing data loss in the redundant switch.

Impact: 0 - High

Affected: If all goes well no outages will occur. It the maintenance goes wrong it would impact all services coming out of the Drinko data center.

The standby switch has been completed. Scheduling the primary to complete the process.

Posted On: Friday 17th August 2018 02:25 PM

Physical Therapy Network Maintenance

Thursday 30th August 2018 02:15 PM

Purpose: Resolve an issue with VLAN 11

Impact: High

Affected: All voice, video and data communications.

Completed. Everything is working as expected.

Posted On: Thursday 30th August 2018 12:56 PM

Old Main Network Interruption

Thursday 30th August 2018 06:08 AM

Purpose: To correct an issue with the switching hardware that services the 2nd and 3rd floors.

Impact: High

Affected: All voice, video and data services.

Posted On: Wednesday 29th August 2018 07:26 PM

Linux System Patches

Sunday 26th August 2018 06:00 AM

Purpose: To apply needed OS patches to linux systems.

Impact: There will be a brief outage on the listed systems as they are rebooted to apply updated kernels.

Affected: The following servers will be affected:

mudworksapp01 mudworksapp02 nagpra mubioinfo bannerxe04 muentapps04x muentapps03x muinfo7x mugrid02 mueaapex01 muban9adm01x muban9api01x muban9app01x muban9adm01 muban9api01 muban9app01 muesm01 mudworksdb-new​

Posted On: Tuesday 21st August 2018 09:57 AM

WordPress 4.9.8 Update

Sunday 19th August 2018 08:00 AM

Purpose: WordPress update to Version 4.9.8

Impact: None

Affected: None

Posted On: Sunday 19th August 2018 09:08 AM

BRIM Upgrade to 2.3

Wednesday 15th August 2018 05:30 PM

Purpose: BRIM will be upgraded to version 2.3 from version 2.2.0.2.

Impact: BRIM integration will be down for approximately five minutes.

Affected: Approx. 15 admissions users

Posted On: Wednesday 15th August 2018 03:25 PM

Dc03 upgrade to win2016

Sunday 12th August 2018 04:12 PM

Purpose: To complete the migration to 2016 native

Impact: -----

Affected: -----

Posted On: Friday 10th August 2018 08:57 AM

Douglas Building Network Switch Software Upgrade

Monday 6th August 2018 10:00 PM

Purpose: Annual maintenance, correct software defects, and move to a recommended software release.

Impact: All networked services.

Affected: Internet, voice, and video.

Posted On: Tuesday 7th August 2018 10:10 AM

SfB Server Reboots

Monday 23rd July 2018 10:00 PM

Purpose: At 8pm the ITI Systems team began controlled failover reboots of the Skype for Business front end servers in order to resync the Response Group services across the cluster. Due to the redundant nature of the environment services should not have been affected. The rolling reboots were completed by 8:30p and all services have been restored. If any issues are discovered, please report it to the IT Service desk.

Impact: -----

Affected: -----

Posted On: Monday 23rd July 2018 08:42 PM

SharePoint Mainenance

Sunday 22nd July 2018 10:51 AM

Purpose: Cleanup and optimization of SharePoint enviroment

Impact: SharePoint services, (inside, sharepoint, etc) will be unavailable.

Affected: -----

Posted On: Saturday 21st July 2018 09:02 PM

Service - Data Center

Sunday 22nd July 2018 09:00 AM

Purpose: Preventative maintenance and software defects

Impact: Major

Affected: All data center services

Posted On: Tuesday 15th May 2018 01:43 PM

Service - Network Core - Catalyst 6500 Software Upgrade

Sunday 24th June 2018 06:00 AM

Purpose: Preventative maintenance and encryption update.

Impact: Major

Affected: Network Wired Network WiFi Banner Services Data Center Telephones Marshall Health and SoM

Posted On: Tuesday 15th May 2018 11:02 AM

Domain Controller Migration to Server 2016, Stage 2

Sunday 10th June 2018 09:36 AM

Purpose: This maintenance will move MUDC04 and MUDC06 to Windows Server 2016.

Impact: Minimal impact will be seen during the process since AD is a redundant service.

Affected: -----

Posted On: Thursday 7th June 2018 10:39 AM

Wildcard Certificate Renewal & Installation

Sunday 10th June 2018 09:00 AM

Purpose: Need to replace the expiring wildcard certificate.

Impact: Minimal

Affected: -----

Posted On: Thursday 7th June 2018 10:42 AM

Service - Internet- ASR Edge Router Software Upgrade

Sunday 10th June 2018 08:00 AM

Purpose: Preventative maintenance and software defects.

Impact: Due to the redundancy in the network design there will be minimal impact to internet traffic.

Affected: Internet services O365 Blackboard VPN

Posted On: Tuesday 15th May 2018 11:17 AM

Renew SfB Certificates

Sunday 10th June 2018 07:10 AM

Purpose: The SSL/TLS certs on Skype for Business will expire soon. This will replace the certs with current ones and also introduces additional Subject Alternate Names for the SBAs.

Impact: Minimal impact; this will involve a rolling restart of services on Skype for Business.

Affected: -----

Posted On: Thursday 7th June 2018 10:41 AM

DC Upgrade

Sunday 20th May 2018 08:30 AM

Purpose: This is to move MUDC01 from Server 2012 to Windows Server 2016.

Impact: This will have minimal impact during the time. The redundant nature of Active Directory and the timing of the update minimizes any issues that a user would encounter during the syncing of the new MUDC01.

Affected: This affects all users on the Marshall domain, but is invisible to them as well.

Posted On: Sunday 20th May 2018 04:54 AM

Compellent Update

Sunday 20th May 2018 06:00 AM

Purpose: This update was to get the Compellent to the next stable release of code. It enables additional features we could leverage as well. The update took the system from 6.7.40 to 7.2.31.

Impact: There was no systems impact during this update. The update utilizes the fail over capacity of the SAN to perform the update in a non-interruptive manner.

Affected: No other systems were affected by this update.

Posted On: Sunday 20th May 2018 04:49 AM

Service - Unified Communications - Polycom VVX Software Updates

Friday 11th May 2018 10:40 AM

Purpose: UI update, standardization, and software defects

Impact: Minor

Affected: Polycom VVX 60x series phones.

Posted On: Wednesday 16th May 2018 08:41 AM

MUSP13 SharePoint Updates

Sunday 29th April 2018 08:00 AM

*Rescheduled for April the 29th

Purpose: To provide security updates as recommended by Tenable via Systems.

Impact: Minor downtime while server is being patched.

Affected: All Inside.marshall.edu and SharePoint.marshall.edu sites will be unavailable during the updates.

Posted On: Tuesday 17th April 2018 03:38 PM

Skype for Business Server 2015 - March 2018 CU applied

Tuesday 10th April 2018 02:00 PM

The ITI Systems Team has successfully applied the March 2018 SfB Cumulative Update to the University Skype for Business Server 2015 environment. Due to the redundant design of the SfB environment, services should not have been impacted. The version changes were:

Description Updated Version Previous Version Core Components 6.0.9319.516 6.0.9319.510 Core Runtime 64-bit 6.0.9319.516 6.0.9319.510 Mediation Server 6.0.9319.514 6.0.9319.272 Skype for Business Server 2015 6.0.9319.516 6.0.9319.510 Conferencing Server 6.0.9319.514 6.0.9319.503 Web Components Server 6.0.9319.516 6.0.9319.510 XMPP Translating Gateway 6.0.9319.516 6.0.9319.0

Impact: -----

Affected: -----

Posted On: Wednesday 11th April 2018 01:21 AM

SfB DB Index Reorganization

Sunday 11th March 2018 09:00 AM

The ITI Systems team has performed a reorganization of the LcsCDR and QoEMetrics database indexes on the primary Skype for Business database server. This reorganization was required due to exceptionally high index fragmentation. The reorg took approximately 15 minutes to complete and didn’t affect SfB services.

Impact: -----

Affected: -----

Posted On: Sunday 11th March 2018 09:38 AM

SfB Services

Thursday 1st March 2018 10:00 PM

Purpose: At 10pm the ITI Systems Team performed a rolling restart of the “Skype for Business Server Response Group” service on each of the front end nodes in the University SfB environment. There was a 30 second outage of response group services on each server during the reboot. All services are fully restored.

Impact: 30 second outage of Response Group services.

Affected: Skype for Business Environment

Posted On: Thursday 1st March 2018 10:16 PM